Vacancy expired!
Serve as the first line of support for Health System IT customers resolving a wide range of issues and inquiries relating to PCs printers peripherals operating systems software and departmental and institutional systems. Process incoming requests and calls from internal and external customers as well as Leadership.
- Resolves inquiries PC printer and clinical/departmental system issues within the Medical Center.
- Ensures a follow-up of 95% of all assisted calls are answered within 24 hours of receipt.
- System outages are communicated to all designated customers and leadership affected using established procedures.
- Troubleshoots Issues and Workflow: Problems and issues are detected in a timely manner Proficient in troubleshooting techniques Documentation issues are identified and potential solutions offered in a timely and concise manner
- Proactively escalate unresolved problems to the appropriate group or leadership member.
- Identify effective and efficient process improvement solutions and opportunities Innovative solutions are produced by working cooperatively with others both internal and external to HIT.
- Participation in internal and external committees and work groups are conducted in a professional manner.
- In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $19.62 - $31.38 HourlyMINIMUM REQUIREMENTSEducation: High School Degree or Post High School Tech TrainingExperience: 3 years relevant experience. Relevant experience may be considered in lieu of a degree.License: None requiredPHYSICAL DEMANDSJob requires sitting for prolonged periods. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly.COVID Vaccination RequirementDue to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements. If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption. Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage. The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The selected candidate will be required to complete a background check at time of offer per University Policy.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. Vacancy expired!
