Job Details

ID #17130827
State Virginia
City Charlottesville
Job type Permanent
Salary USD TBD TBD
Source University of Virginia
Showed 2021-07-22
Date 2021-07-21
Deadline 2021-09-19
Category Security
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Technical Support 1 or Technical Support 2

Virginia, Charlottesville, 22902 Charlottesville USA

Vacancy expired!

UVAs School of Medicine is seeking either a Tech Support/Field Technician 1 or Technical Support 2 to join our Desktop Support team. This position assists users and departments in providing support for desktop, mobile computing, and client/server technology. Serving over 5,000 clinical, education, administrative, and research customers; you will support our mission in Providing excellence, innovation and superlative quality in the care of patients, the training of health professionals, and the creation and sharing of health knowledge within a culture that promotes equity, diversity, and inclusiveness. The selected applicant will have strong customer service and technical documentation skills, be excited about managing small to medium scale projects, and have existing knowledge of networking terminology standards and protocols.

The Technical Support 2 position will be responsible for solving additional problems without review/immediate supervision and perform longer-term assignments. You will train, serve as a resource, and provide guidance to colleagues.

The preferred candidate would be highly proficient in Mac operating systems and have a Mac OS X or Apple certification such as: Apple Certified Support Professional (ACSP); Apple Certified System Administrator(ACSA); Apple Certified Specialist (ACS); Xsan 2 Administrator; Apple Certified Macintosh Technician (ACMT); Apple Certified Desktop Technician (ACDT); or Apple Certified Portable Technician (ACPT); etc.

Duties and Responsibilities Include:
  • Analyze current and proposed departmental/user hardware and software systems; develop and maintain systems for the various constituencies within the unit.
  • Imaging and rebuilding devices utilizing SCCM and KACE.
  • Configuration, delivery, and setup of equipment including but not limited to desktops, monitors, laptops, docking stations, networking printers, web-cams, large wall displays, etc.
  • Troubleshooting of hardware, network, operating systems, applications, access, and remote connectivity complications.
  • Swiftly address technical support issues of faculty, and staff for a variety of computer applications and systems.
  • Provide support for requests and incidents related to file share, server and applications access (including but not limited to: Office 365, MS Office, Epic, Duo, Cisco AnyConnect, BigIP Edge VPN), Mobile Iron, VoIP, Mobile Devices, Malware, Security.
  • Coordinate work with a variety of IT teams across grounds to manage tasks and provide the highest level of customer satisfaction.
  • Ticket and workflow management in multiple systems including ITSM, Remedy, and Service Now.
  • Consultation/training with customers on usability, IT technology, hardware purchases.
  • Maintain detailed and accurate documentation for reporting.
  • Additional responsibilities may be assigned.

Minimum Requirements for Technical Support 1 (Only one of the following combinations required):
  • Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline.Experience: None. Relevant experience may be considered in lieu of a degree.Licensure: None.

Minimum Requirements for Technical Support 2 (Only one of the following combinations required):
  • Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related disciplineExperience: At least one year of experience. Relevant experience may be considered in lieu of a degree.Licensure: None

Additional Requirements for both positions:
  • Knowledgeable in a wide variety of hardware.
  • Working knowledge of networking standards and protocols.
  • Must be available to work on-site in Charlottesville, VA.

Technical Support 1 anticipated hiring range: $20.00 - $23.00 per hour (equivalent to $41,600 - $47,840 annually)

Technical Support 2 anticipated hiring range: $22.00 - $25.00 per hour (equivalent to $45,760 - $52,000 annually)

APPLICATION PROCESS:

Please apply through Workday, and search for R0025983. Complete an application online and attach a CV/resume. Internal applicants must apply through their UVA Workday profile by searching Find Jobs in the top search bar.

This is an hourly, nonexempt, full-time, benefitted position. This role is a restricted position and is dependent upon project need, availability of funding, and performance. The University will perform background checks on all new hires prior to employment. This position will also require an Education Verification. (FSAKA) and a health screening. This position will not sponsor applicants for work visas. For questions about the position or the application process, please contact Lauren Jackson, IT Recruiter at

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

The selected candidate will be required to complete a background check at time of offer per University Policy.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Vacancy expired!

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