Vacancy expired!
IT Help Desk Analyst 2 employees provide consultative and technical support services to faculty, staff and students to ensure timely problem resolution, system/data access and optimal system performance. They provide support for desktop, mobile computing, and client/server technology. IT Help Desk Analyst 2 employees are distinguished from IT Help Desk Analyst 1 employees by their development and beginning application of their technical skills, additional variation in activities, longer-term assignments, and the latitude to apply skills to solve routine problems without review and devise approaches to performing assignments. They perform routine daily activities without supervision. They work on longer-term assignments under immediate supervision. They may train, serve as a resource, or provide guidance to IT Help Desk Analyst 1 employees on routine work, processes, and policies. They begin working with related teams and client groups and working toward specific team goals.
The University of Virginia's College at Wise invites applications for two IT Support Technicians. These positions provide technical support to the College community by performing the following duties:- Desktop support of all faculty, staff, and computing lab computer across campus
- Printer support for all printers across campus
- Deployment of new equipment purchased for departments across campus
- Ensuring timely resolution of new and existing problems for faculty and staff
- Processing the Colleges ETF requests and ensuring paperwork is completed in a timely and proper manner
- Tracking all calls in the departments call tracking system
- Providing initial contact for all issues presented to the IT Department (via phone, email, or tracking system)
- Distribute calls to the appropriate members of the IT Department for timely resolution
- Monitoring the departments call tracking system to ensure timely resolution of calls within different units of the department
- Management of the Colleges JAMF instance and providing support to the Colleges iPad initiative
- In addition to the above job responsibilities, other duties may be assigned.
A Bachelor's degree in Computer Science, Management Information Systems, or Computer Information Systems is required, or an equivalent combination of education and experience. Experience includes at least one year of relevant IT Support experience, preferably in an educational or enterprise environment. Candidates must also have a demonstrated ability to troubleshoot various computer, software, and printer issues in a large network environment, a demonstrated ability to provide customer support to multiple users, and a demonstrated ability to manage multiple tasks simultaneously and efficiently.To apply, please visit https://hr.virginia.edu/careers-uva/job-openings and complete the online application process. Please include a cover letter, resume, and contact information for three references. UVA Wise is an equal opportunity/affirmative action employer committed to excellence through diversity. Women, minorities, veterans, and persons with disabilities are encouraged to apply.Employee fulfills duties as a "responsible employee" under Title IX of the Education Amendments of 1972. A Responsible employee includes any employee: who has the authority to take action to redress sexual violence; who has been given the duty of reporting incidents of sexual violence or any other misconduct by students to the "Title IX Coordinator or other appropriate school designee; or whom a student could reasonably believe has this authority or duty.UVA Wise is committed to helping the campus community provide for their own safety and security. The Annual Security and Fire Safety Report containing information on campus security and personal safety, including alerts, fire safety, crime prevention tips, and crime statistics is available at www.uvawise.edu/ASR. A copy is available upon request by calling 276-328-0190 or 276-376-3451.In accordance with Executive Directive #18 issues by Governor Ralph Northam on August 5, 2021, employees who are not fully vaccinated against COVID-19 as defined by the Centers for Disease Control are required to undergo weekly COVID-19 testing as a condition of employment. MINIMUM REQUIREMENTSEducation: Bachelor's degree in Computer Science, MIS, Computer Information Systems, or related disciplineExperience: At least one year of experience. Relevant experience may be considered in lieu of a degree.Licensure: NonePHYSICAL DEMANDSThis is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.COVID Vaccination RequirementThe University of Virginia expects all current and new employees (UVA Health System and Academic), to be vaccinated against COVID-19.If hired to work within the University Health System, you will be required to provide proof of vaccination or be willing to receive the vaccination. Employees may request a medical or religious exemption from vaccination.If hired to work on the Academic side of the University, excluding the School of Medicine, School of Nursing, UPG, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to submit to mandatory, weekly prevalence testing. Employees that are working 100% remotely will not be subject to weekly prevalence testing; however, if the employee works on UVA Grounds (including the Medical Center) even intermittently, then they are required to be tested for COVID-19 once per week on an indefinite basis and follow masking mandates.NOTE: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how the vaccination and testing requirements will apply to you at your work location, see the UVA New Hire Vaccination Requirements webpage.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The selected candidate will be required to complete a background check at time of offer per University Policy.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. Vacancy expired!
