Vacancy expired!
- Exert technical influence to improve the reliability of our production products and systems.
- Resolution of highly complex problem management issues through investigation and solution development for effective mitigation and prevention of future recurrence by means of process, procedure, or tools improvements.
- Execution of production installations including configuration setups, error message handling, and service verification and review of operational procedures in accordance with the established process.
- Design, develop, test and maintain automation tools for infrastructure and problem management analysis.
- Provide effective and detailed systems analysis that can contribute to definition of throughput requirements, information and application data flows, hardware and software requirements, and alternative approaches.
- Actively lead and participate in design review meetings for medium to large size/complexity/risk projects.
- Participate in system/network projects/enhancements by representing the department and providing technical advice/ solutions ensuring adherence to documented processes and procedures and risk mitigation effort.
- Provide expert on-call support.
- Regular work on the weekends, mainly on Saturday, in support of production deployments.
- Interact with network services, software systems engineering and applications development in order to restore availability of services and identify root cause of complex problems.
- Provide technical guidance, mentorship, and coaching to less senior team members.
- Remain engaged in industry trends and best practices and share with others on the team and management.
- Steward reliability as a feature across the organization through concepts such as SLOs and service maturity.
- University degree in IT/Engineering or equivalent experience
- At least 6 years of experience in a similar position in a technical support environment including software development/debugging and problem analysis in support of mission critical applications and services
Vacancy expired!