Job Details

ID #15578284
State Virginia
City Dahlgren
Job type Permanent
Salary USD TBD TBD
Source Bowhead Holding Company
Showed 2021-06-18
Date 2021-06-17
Deadline 2021-08-16
Category Et cetera
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ServiceNow Administrator

Virginia, Dahlgren, 22448 Dahlgren USA

Vacancy expired!

SERVICENOW ADMINISTRATOR (RDTE-21-0219-Z): Bowhead is seeking a ServiceNow Administrator to join our team in Dahlgren, VA to lead efforts to enhance, optimize, troubleshoot, and administer an existing large scale IT environment. The position represents a primary role in the configuration, implementation and maintenance of a ServiceNow system including the management of workflows, user roles and access, integrations, and will implement and drive automation in the system. The ServiceNow administrator will need to have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform. The role will also be responsible for integrating our platform with external service providers to drive operational automation and efficiency. Job functions may include: • Subject matter expertise in ServiceNow system applications and custom applications. • Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization. • Create, maintain and enhance team Dashboards and reporting, including scheduled reports. • Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems. • Create, maintain and enhance future connections between ServiceNow and other systems. • Maintain Forms, Reports, Views, Workflows, Groups and Roles. • Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices. • Perform in the areas of administration, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform. • Strong understanding of CMDB, including importing customer data. • Configure and customize the ServiceNow system, including workflows. • Use scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow. • Communicate ServiceNow process, operations and capability information to all levels of management effectively Perform ServiceNow implementation tasks including but not limited to: o configuration o integration o custom programming Requirements • Experience working within the ServiceNow platform completing administration tasks, including user provisioning, ticket research and response, reporting, and maintenance activities • Proven, demonstrable abilities as a System Administrator, Network Administrator or similar role • Familiarity with various operating systems and platform • Resourcefulness, problem-solving aptitude, and self-motivation • Excellent communication skills and professionalism dealing with both internal and external entities • ITIL and agile experience preferred • 6 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite • Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management THE FOLLOWING SKILLS ARE PREFERRED BUT NOT REQUIRED: • Experience with Microsoft O365 Cloud environments • Experience with SCCM Package deployment and reporting • Familiarity with BigFix reports and remediation techniques • Client facing communication experience SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement at this location. Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/). UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting.

Link to apply: https://rn21.ultipro.com/UKP1001/JobBoard/JobDetails.aspx?ID=942FE81F0FB0DBA9 #LI-SW1
  • UIC and its Family of Companies is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here .
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
  • Vacancy expired!

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