Job Details

ID #49996220
State Virginia
City Fairfax
Full-time
Salary USD TBD TBD
Source General Dynamics Information Technology
Showed 2023-05-25
Date 2023-05-26
Deadline 2023-07-25
Category Et cetera
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Customer Support Analyst - US Citizenship required

Virginia, Fairfax, 22030 Fairfax USA

Vacancy expired!

Req ID: RQ148033Type of Requisition: RegularClearance Level Must Be Able to Obtain: NoneJob Family: Functional ExpertsSkills:Customer Service,Documentations,End UsersExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:GDIT is seeking a new team member to support the Priority Telecommunications Service Center on a Department of Homeland Security (DHS) program serving the National Security and Emergency Preparedness (NS/EP) community. In this role, you will perform as a critical customer liaison for GDIT’s contract to support Priority Telecommunications Services (PTS). Delivered through service providers’ networks, PTS provides priority voice, video and data communications to the NS/EP community in times when the public telecommunications networks are experiencing stress due to natural or man-made disasters, such as hurricanes, earthquakes, or terrorist attacks.HOW THE CUSTOMER SUPPORT ANALYST WILL MAKE AN IMPACTThis position supports Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), and Telecommunications Service Priority (TSP) customers ranging from local government administrative staff to high-level Federal Government officials to critical infrastructure industry partners.WHAT YOU NEED TO SUCCEEDResponsibilities include:

Educating customers about GETS, WPS, TSP, and how to use program-related websites.

Assisting customers in determining how to implement and manage GETS, WPS, and TSP within their organization.

Reviewing and approving service requests based on standard guidelines.

Providing ongoing customer support for established GETS, WPS, and TSP customers.

Supporting inbound and outbound customer interactions by phone and customer relationship management software.

Providing input on process improvements

This is not a technical position.

US Citizenship is required

Must be able to obtain a Public Trust

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience

Qualifications

1+ yrs experience with customer support

Strong communication skills and end-user support skills

Ability to learn to use customer relationship management software

GDIT IS YOUR PLACE

Full-flex work week to own your priorities at work and at home

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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