Vacancy expired!
Supporting the Most Exciting and Meaningful Missions in the World
Service Desk Analyst IIWhile reporting to the operations portfolio leader, the Service Desk Analyst II provides on-site and remote technical support to PAE employees and program customers for software/hardware incidents and requests. The duties and responsibilities listed below are not mutually exclusive. Responsibilities- Support Windows desktop and laptop computers
- General access and connectivity troubleshooting
- IT support for on-site and remote conferencing events
- PC application installation and troubleshooting
- Basic administration of user accounts and groups
- Ownership of trouble tickets, working and tracking issues to resolution
- Record detailed information into Service Desk ticketing system
- Support for Apple and Android mobile devices
- PC imaging
- 2-4 years experience in a Help Desk environment
- Windows operating systems
- Proficient in Active Directory
- Knowledge of network basics
- Email clients (Microsoft Outlook)
- Knowledge of VPN basics
- Excellent communication, written and verbal is a MUST
- Excellent customer service skills is a MUST
- Top Secret clearance required at time of application.
- College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 4 or more years of experience in a Help Desk environment.
- IT Certifications (ITIL Foundations, Microsoft, CompTIA, etc.) preferred
- Customer Service
- Planning & organizing
- Problem Solving
- Time management
Vacancy expired!