Job Details

ID #31978058
State Virginia
City Fortbelvoir
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source iQuasar LLC
Showed 2022-01-18
Date 2022-01-17
Deadline 2022-03-18
Category Government
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Service Desk-Level 2

Virginia, Fortbelvoir, 22060 Fortbelvoir USA

Vacancy expired!

We are looking for a Service Desk-Level 2 in Fort Belvoir, VA

Title: Service Desk - Level 2.

Location: Fort Belvoir, VA.

Clearance: TS/SCI OR TS.

Job Responsibilities:
  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
  • Provides polite and friendly customer service.
  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required.
  • Documents incident status and solutions in incident database tools.
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications.
  • Works through various types of Tier II issues with telephone assist.
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.

Desired Skills:
  • Skills and Tasks. Complex - develops new concepts and processes. Analyze root causes and resolve issues.
  • Supports more junior-level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists
  • Leadership/Management. Works individually, actively participates on integrated teams, and may also lead a task, project, or team.
  • Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations. Provides guidance to lower-level technicians and specialists.
  • Training and Certifications. DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
  • Capabilities and additional Requirements. Apply Standard Characteristics of Labor Category Capability Levels.

Education and Experience:
  • HS/GED + 8 years.
  • Associates Degree + 6 years.
  • Bachelor’s Degree + 4 years.
  • Master’s Degree + 2 years.
  • PhD + 0 years.

Benefits: Apotheosis is characterized by its commitment to ensure you reach the pinnacle of your career. We are proud of the benefits that we have created to give you all you need to be successful. Professional and personal development, exciting positions, strategic career planning, on-going training are our commitment to you.

Compensation Salary - Apotheosis members are highly compensated for the talent and expertise they bring to the team and mission.Compensation – is the holistic view of salary, benefits, and time off – we create a compensation package that fits your unique needs and circumstances.

Health & Welfare Care Health Care - Apotheosis offers comprehensive medical coverage that includes preventative and diagnostic care with a variety of options to fit your individual needs.Dental Coverage – Apotheosis’s dental plans offer cost effective preventive, diagnostic and restorative care, and orthodontia.Vision Plans – Apotheosis offers a network-based vision plan that provides annual eye examinations and includes comprehensive benefits for lenses, frames, and contact lenses with low co-pays.Survivor Protection – Apotheosis offers company-paid life insurance, accidental death, and dismemberment coverage. There are supplemental benefits available to support your needs.Supplement Insurances – Apotheosis offers voluntary insurances for additional protection.

Paid Time Off Flex Holidays & PTO – Apotheosis offers 80 hours of Flex Holiday & 80 hours of Paid Time off, allowing you the flexibility to take and use your federal holidays whenever you would like.Bereavement – Apotheosis offers 3 days of paid leave for the death of a family Member.Jury Duty - Apotheosis offers 3 days of paid leave for jury dutyVoting – Apotheosis supports your privilege to vote and allows 3 hours of leave for federal and state voting activities

Career Growth Programs & Planning Retirement Planning – Apotheosis offers a robust 401(k) plan provides a company matching contribution.Training Benefit – Apotheosis is committed to forward thinking and visionary strategies.We provide you the necessary training to be successful in dealing with complex, multifaceted issues and challenges you and our customers face.Career Growth Planning – Apotheosis is committed to your professional growth. We have mentorship programs that help guide your through your next steps. We are in constant collaboration with you to ensure you are satisfied in your current position and strategically plan for the next position.

Bonus Programs Discovery Bonus – Apotheosis knows that our team is our most asset. We believe that when you help the team grow by increasing our footprint, we are committed to share that financial success with you.Employee Referral Program – Apotheosis recognizes the expertise you bring to our team and you represent our values of Integrity, Dependability, Dedication and Customer Focus.We know that excellent people are surrounded by excellent people and for that reason we have established a referral program that you can take advantage as many times as you would like.Growth Bonus – Apotheosis believes in helping our team reach the pinnacle of them career, we recognize and reward those who achieve those goals in customer satisfaction and innovative ideas. If you are interested in this position, please send me a copy of your latest resume at

Sia.bashir@apotheosis.io with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you! - Availability to start a new job- Best Rates- Contact # Please don’t hesitate to contact me for any question (s) you may have. All employment is decided based on qualifications, merit, and business need.

Sia Bashir

Recruitment Professional

Apotheosis, LLC

m: (703)986-3310

Email:

Sia.bashir@apotheosis.io

www.apotheosis.io

Hours: 5:30 am-2:30pm ESTPinnacle of Development An Equal Opportunity EmployerApotheosis, LLC is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, colour, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.

Vacancy expired!

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