Vacancy expired!
Supporting the Most Exciting and Meaningful Missions in the World
User Support Program ManagerUser Support Program Manager- Reports to the Contractor IT Manager or the Systems Manager for a very large case, but works extensively and directly with Government managers, attorneys, IT personnel, and support staff.
- Senior Contractor responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware. For example, in the Civil Division, the User Support Program Manager would be the senior person overseeing the Division's Self-Help Program.
- Responsible for designing, directing, and evaluating the effectiveness of the entire program.
- Oversees all aspects of user and system documentation, training, communications, budgeting and staffing.
- Proactively seeks improvements to products, technologies, and approaches, and independently provides recommendations to Government managers on the best ways to make applications available and on which packages might be best suited for particular needs or the existing technical environment.
- Minimum interim Secret security clearance.
- Bachelor's Degree in Computer Science, Engineering, Computer Information Systems, Information Technology, or related field, AND 5 years of progressively responsible technical systems experience, AND 8 years of information technology administration with a minimum of 5 years of desktop support and service desk support, AND Windows 10 expertise, AND ITIL certification.
Vacancy expired!