DeCA Support Technician - Tier job vacancy

Vacancy expired!

Job Summary/Company:

Sparks Group is seeking a Tier 2 Support Technician who will work in a fast-paced 24x7x365 help desk environment while providing technical hardware support and troubleshoot hardware/software related issues over the phone and via email. This position is temporarily remote, but will be onsite when the pandemic ends. If you are interested in learning more about Sparks Group and the opportunity, please submit your resume today.

Responsibilities:

Monitor open cases involving customer inquiries/complaints
Gather information from a wide range of sources to troubleshoot unknown solutions
Utilize order system to acquire replacement parts for the client
Integrate established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry senior staff
Screen, categorize, and resolve data integrity issues
Follow standardized departmental policy and procedures for diagnostic, troubleshooting, and problem solving under the direction of senior staff

Qualifications/Background Profile:

5 years of Help Desk related work experience
SQL experience a plus
Understanding of Windows 7, 10, and other Windows Applications
Knowledge of LAN, WAN, IP protocols, VPN connections, and Active Directory
Experience with Base Systems such as: QuickBase and Confluence, and ticket systems such as ServiceNow, Remedy, or JIRA
Due to government requirement, only US Citizens will be considered for this role
CompTIA Security+ CE
Interim Secret clearance (minimum requirement)

Qualified candidates should send their resume AND call

Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with

Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Vacancy expired!

ID	#12252327
State	Virginia
City	Fortlee
Job type	Contract
Salary	USD TBD TBD
Source	Sparks Group
Showed	2021-04-15
Date	2021-04-14
Deadline	2021-06-13
Category	Systems/networking
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Job Details

DeCA Support Technician - Tier 2