Job Details

ID #45974606
State Virginia
City Herndon
Job type Permanent
Salary USD TBD TBD
Source Volkswagen Group of America
Showed 2022-09-25
Date 2022-09-24
Deadline 2022-11-22
Category Et cetera
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Digital Product Owner Sr

Virginia, Herndon, 20170 Herndon USA

Vacancy expired!

Role Summary:

This role will be responsible for understanding customer needs, defining intent and requirements, and leading development for best in class customer experiences within the VW digital ecosystem. The role will work closely with User Experience and Technology teams to bring experiences to life, and will also colloaborate closely with other internal and external partners (marketing, sales, vehicle product, and agencies).

Responsibilities:
  • Prioritize and manage all aspects of the product roadmap, informed by consumer insights, driven by KPI-driven decision making, and defined through internal collaboration
  • Work closely with key business partners to collect requirements, understand business value, understand required capabilities, and translate these to technical product requirements
  • Collaborate with design, IT and stakeholders to define direction. This direction can include performing analysis, defining requirements/user stories, working with teams to develop solutions to meet these requirements, and to test and deliver experiences with the customer in mind
  • Help drive product optimization initiatives; developing and executing on optimization roadmap
  • Manage usability and customer research initiatives
  • Managing and identifying risks, mitigation plans, and executive updates
  • Support usability testing for roadmap initiatives to ensure key business objectives are met
  • Work closely with analytics to define success metrics, monitor and optimize the experience

Role Responsibilities:
  • Product Ownership (70%)
    • Proactively identify product enhancements to deliver a seamless customer experience
    • Help discover customer and organizational needs, systems and operations requirements, customer rollout requirements, and usability
    • Partner users and stakeholders to implement and support agreed upon solutions. Create and manage a product backlog in order to prioritize user stories for implementation.
    • Partner with team members to define, track and test user stories in an agile development life cycle
    • Build use cases and technically-focused specifications, data flow diagrams, etc.
    • Focus on technical elements, including mapping and integrating with multiple systems
    • Prioritize issues and inquiries. Manage internal escalation and resolution of issues
    • Manage ticketing process including prioritization and clear documentation
    • Track and monitor issues; provide regular reporting / analysis
  • Product and Growth Strategy (20%)
    • Help gather user input and market trends to define product requirements
    • Work within an Agile compliant framework and collaborate with partners/business owners to convert strategy and priorities into tangible business requirements, prototypes, design concepts, and feasible product roadmaps
    • Understanding business implications of decisions in order to align work with strategic goals
    • Review customer satisfaction results; recommends, designs, and implements personal and business unit action plans
    • Review, analyze and prioritize Voice of the Customer feedback to incorporate in user stories
  • Leadership (10%)
    • Lead development teams to produce creative solutions that deliver results by connecting them to the business teams and product vision
    • Organize interdepartmental activities to ensure completion of the project/product on schedule and within budget

Qualifications:

Years of Experience:

  • 7-10 years of experience in digital and/or customer relationship management and loyalty marketing
  • 5+ years of experience leading cross function teams in an Agile Methodology environment
Education:
  • Bachelor's degree in Computer Science, Business, Engineering, Marketing - required
  • Master's degree in Entrepreneurship, Business, Marketing, Computer Science or Engineering - desierd
Skills:
  • Blend of strategic and tactical thinking, creative and analytic reasoning, a deep knowledge of human-centered design, and love of data and technology, and an interest in the automotive industry
  • Passion for identifying and solving real consumer and business problems, and proven ability to prioritize high leverage opportunities to deliver to market
  • A bias to action and a proven track record of delivering both minimum viable products and scaled solutions within a matrixed organization to market at rapid speed
  • Ability to lead matrixed partner teams as well as collaborate across brands and organizations, while working in an Agile environment
  • Comfortable working autonomously with strong focus on execution and driving project deadlines to completion
  • Strong analytical mindset and ability to use data and qualitative insights to create exceptional digital experiences
Specialized Skills:

Required:
  • Comprehensive understanding of the latest web and mobile product technologies
  • Ability to break down complex experiences / user flows into smaller components to ensure development teams can understand, develop and test successfully
  • Success in developing strong working relationships across many layers of an organization, outside agencies and suppliers
  • Comfortable working with tight deadlines; must be proactive and able to multi-task
  • Experience managing digital product development and delivery of direct to consumer web and mobile applications
  • Experience managing customer data products for effective relationship management - CRM, database marketing, loyalty
  • Deep understanding of user-centered product development practices
  • Knowledge and practice of core principals of Agile methodology and development practices including Scrum, Kanban, Lean software development, etc.
  • Familiarity and experience using tools such as Jira and Confluence for epics, user stories and agile development
Desired:
  • Technical background desired
  • Understanding of cloud computing technologies
  • Certified Scrum Product Owner and or Certified Scrum Master

Work Flexibility:
  • Travel 20% of the time

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

Vacancy expired!

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