Vacancy expired!
- Prioritize and manage all aspects of the product roadmap, informed by consumer insights, driven by KPI-driven decision making, and defined through internal collaboration
- Work closely with key business partners to collect requirements, understand business value, understand required capabilities, and translate these to technical product requirements
- Collaborate with design, IT and stakeholders to define direction. This direction can include performing analysis, defining requirements/user stories, working with teams to develop solutions to meet these requirements, and to test and deliver experiences with the customer in mind
- Help drive product optimization initiatives; developing and executing on optimization roadmap
- Manage usability and customer research initiatives
- Managing and identifying risks, mitigation plans, and executive updates
- Support usability testing for roadmap initiatives to ensure key business objectives are met
- Work closely with analytics to define success metrics, monitor and optimize the experience
- Product Ownership (70%)
- Proactively identify product enhancements to deliver a seamless customer experience
- Help discover customer and organizational needs, systems and operations requirements, customer rollout requirements, and usability
- Partner users and stakeholders to implement and support agreed upon solutions. Create and manage a product backlog in order to prioritize user stories for implementation.
- Partner with team members to define, track and test user stories in an agile development life cycle
- Build use cases and technically-focused specifications, data flow diagrams, etc.
- Focus on technical elements, including mapping and integrating with multiple systems
- Prioritize issues and inquiries. Manage internal escalation and resolution of issues
- Manage ticketing process including prioritization and clear documentation
- Track and monitor issues; provide regular reporting / analysis
- Product and Growth Strategy (20%)
- Help gather user input and market trends to define product requirements
- Work within an Agile compliant framework and collaborate with partners/business owners to convert strategy and priorities into tangible business requirements, prototypes, design concepts, and feasible product roadmaps
- Understanding business implications of decisions in order to align work with strategic goals
- Review customer satisfaction results; recommends, designs, and implements personal and business unit action plans
- Review, analyze and prioritize Voice of the Customer feedback to incorporate in user stories
- Leadership (10%)
- Lead development teams to produce creative solutions that deliver results by connecting them to the business teams and product vision
- Organize interdepartmental activities to ensure completion of the project/product on schedule and within budget
- 7-10 years of experience in digital and/or customer relationship management and loyalty marketing
- 5+ years of experience leading cross function teams in an Agile Methodology environment
- Bachelor's degree in Computer Science, Business, Engineering, Marketing - required
- Master's degree in Entrepreneurship, Business, Marketing, Computer Science or Engineering - desierd
- Blend of strategic and tactical thinking, creative and analytic reasoning, a deep knowledge of human-centered design, and love of data and technology, and an interest in the automotive industry
- Passion for identifying and solving real consumer and business problems, and proven ability to prioritize high leverage opportunities to deliver to market
- A bias to action and a proven track record of delivering both minimum viable products and scaled solutions within a matrixed organization to market at rapid speed
- Ability to lead matrixed partner teams as well as collaborate across brands and organizations, while working in an Agile environment
- Comfortable working autonomously with strong focus on execution and driving project deadlines to completion
- Strong analytical mindset and ability to use data and qualitative insights to create exceptional digital experiences
- Comprehensive understanding of the latest web and mobile product technologies
- Ability to break down complex experiences / user flows into smaller components to ensure development teams can understand, develop and test successfully
- Success in developing strong working relationships across many layers of an organization, outside agencies and suppliers
- Comfortable working with tight deadlines; must be proactive and able to multi-task
- Experience managing digital product development and delivery of direct to consumer web and mobile applications
- Experience managing customer data products for effective relationship management - CRM, database marketing, loyalty
- Deep understanding of user-centered product development practices
- Knowledge and practice of core principals of Agile methodology and development practices including Scrum, Kanban, Lean software development, etc.
- Familiarity and experience using tools such as Jira and Confluence for epics, user stories and agile development
- Technical background desired
- Understanding of cloud computing technologies
- Certified Scrum Product Owner and or Certified Scrum Master
- Travel 20% of the time
Vacancy expired!