Vacancy expired!
- Operates and performs maintenance to services running within the region through the use of Runbooks.
- Deploys code and executes other changes within the region. Ensures timely resolution and documentation of incidents through bridges.
- Ensures thorough documentation of incidents through company-standard reporting methods.
- Monitors the region for faults, alarms, and other errors. Informs internal teams as required through process and procedure.
- Act as lead/mentor for other service operators.
- Act as a point of escalation for incidents and other issues arising within the region.
- Operates and performs maintenance to services running within the region.
- Troubleshoots operational issues on behalf of service teams.
- TS/SCI + full scope Polygraph Clearance.
- Bachelor's degree, in Computer Science, or equivalent work experience.
- Experience with Linux. Experience deploying code within change management procedures. Experience participating in or running incident bridges.
- Customer obsession, passion for delighting customers. Understanding of cloud concepts and platforms.
- Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
- Experience working with government customers is preferred, but not required. Proven ability to quickly learn new technical domains and then train others.
- Strong understanding of cloud concepts and platforms.
- Current TS/SCI + full scope Polygraph Clearance is required for this position.
- Candidate can be located in either Reston VA or Seattle WA and will be expected to sit in one of the secure locations
Vacancy expired!