Vacancy expired!
- Research, interview, and follow-up with ITS staff regarding documentation requirements to define scope for each writing, maintenance, and formatting assignment; all documentation is completed within company standards and guidelines
- Support development of organized content using company and/or specific industry standards/guidelines, such as MLA and GPO guides
- Establish and/or refine documentation standards and style guidelines, templates, and compliance with pre-existing products as required
- Write, proofread, and edit all types of documentation
- Adapt text to any of several different audiences, apply the appropriate tone and voice
- Meet with ITS staff to identify documentation assignment milestones
- Ensure that quality reviews and documentation approvals take place
- Schedule and attend all documentation creation/maintenance meetings and oversee facilitation, recording of minutes, action items and decisions, and follow-up on action items
- Bachelor's degree
- 5+ years of experience in writing, editing, and formatting information technology department documentation such as policies, processes, standard operating procedures, instructions, system user guides, quick reference guides, etc.
- Ability to interview staff members to obtain information to produce and modify information technology department documentation
- Strong communication skills to include speaking, presenting, writing, listening, and facilitating work sessions
- Experience with content management systems (Confluence or SharePoint)
- Experience in creation of Visio-oriented diagrams and flowcharts
Vacancy expired!