Vacancy expired!
Experienced Ricoh Copier/Printer Technician with strong IT networking capabilities needed to cover the Central Virginia area. This position includes field work repair and IT support as well as in-shop set up. Compensation will be dependent on the candidate's background and training. Experience and service certifications for Ricoh copiers/printers' manufacturer is desirable. A company vehicle will be provided during the day for this position.
Purpose:
Repair and maintain office equipment by performing diagnostic tests; cleaning, repairing, and/or replacing parts and components.
Duties:
Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by customer.
Determine causes of office equipment failure by simulating office use of equipment and conducting diagnostic tests.
Complete preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
Provide customer support by providing training; responding to requests; resolving problems on-site, by telephone or remote computer support.
Maintain shop equipment parts and supplies inventory by checking stock; anticipating needs; verifying receipt; stocking items.
Respond to service requests within 4 hours Service Agreement
Repair copiers and printers to customer satisfaction (98% up time)
Perform scheduled maintenance
Replace toner and staples cartridges
Obtain meter readings
Handle basic connectivity issues as it relates to printing and scanning
Manage and maintain onsite inventory
Manage a daily service call activity and document service on company Service form
Communicate with customer and service management
Work in unison with onsite IT staff
Maintain a 100% customer satisfaction
Represent ODIS in a professional and ethical manner
Skill Required / Qualifications:
Higher consideration given to candidates with OEM certification
Technical and Mechanical Skills
IT knowledge (above average computer skills)
Prior experience with printer support or service
Excellent Customer Service Skills
Independent Problem Solving Skills
Good Attendance/Dependability Record
Team-player
Minimum high school diploma or equivalent with higher consideration for technical training
Clean driving record
Professional appearance
Must be willing to complete a background check
Excellent written and oral communication
Strong organizational and multitasking skills
Ability to problem solve
Ability to follow written and verbal instructions
Strong mechanical and electrical break fix skills
Strong networking and connectivity skills
Maintain a positive attitude and professional appearance at all times
computer network: 1 year (Required)
Ricoh/Lanier/Savin copier/printer repair: 3 years (Required)
Benefits:
No after-hours "on call"
Professional, clean, air-conditioned environments
Work vehicle provided during office hours
Life insurance
Workload limited to Ricoh products
Paid Time Off
Vacancy expired!