Operations Supervisor - Builder Channel

Job Description

Position Summary:

The Operations Supervisor plays a key role in servicing our customers. The position is responsible for managing all aspects of the daily operations including operational process adherence, field team metrics, sub-contractor base performance metrics, and customer satisfaction.

Overall Accountabilities:

• Ensure compliance with safety rules, regulations, procedures and good housekeeping practices for the entire facility and company leased vehicles
• Responsible for the discipline, morale, performance, and professional development of every spoke employee.
• Communicate goals to each Spoke Employee, monitor performance, and provide coaching.
• Manage Sub-Contractor Insurance Log - communicating with sub-contractors to ensure the required documentation is up to date, logged, and stored properly.
• Focus on eliminating troubleshooting costs through continuous process improvement and process adherence of the Operations staff.
• Work with Sr. Manager, Operations & Install to solve performance issues with our internal staff and external customers.
• Update KPI’s on “One Touch” on a weekly basis
• Ensure accurate and timely invoicing to customers of all materials for full kitchens and service completed daily.
• Focus on inventory turns and minimizing length of time product sits at the 3PL
• Ensure regular field audits are performed, checking for adherence to Masterbrand Installation Procedures and OSHA safety guidelines.
• Completion of quarterly sub-contractor report cards and sub-contractor meetings
• Prepare for and lead monthly staff meetings
• Review financial monthly analysis with Sr. Manager, Operations
• Manage and approve hourly employee time clock entries
• Process sub-contractor payroll
• Submit invoices for payment weekly and create / receive Oracle PO’s.
• Manage local safety stock inventory and ensure cycle counts are being performed.
• Manage purchase and supply of all non-cabinet related stock items sourced from outside vendors
• Audit delivery of our product on a regular basis and hold delivery agents accountable through chargeback process
• Coordination of any expedited deliveries to complete installs or services
• Ensure accuracy of all parts being pulled for next day service and audit regularly
• (Other duties, incidental or regular, may be assigned at management’s discretion)

Qualifications

Required Knowledge, Skills and Experience

• Computer literacy, warehouse inventory management system experience preferred
• Experience using computer programs including Excel, Microsoft Word, Power Point, Outlook, AS400, Kronos and Sales Force
• Previous related employment experience, preferably in the building industry
• Experience leading a fast-paced team environment and handle multiple priorities
• Ability to define problems, collect data, establish facts, and draw conclusions
• Ability to handle stressful situations but remain calm
• Ability to interact and communicate with customers, both internal and external
• Ability to manage and motivate operations staff

Education Requirements:

• High School Diploma Required
• Higher education preferred

Organizational Relationship:

The Supervisor, Operations reports to the Sr. Manager, Operations & Install

Additional Information

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit www.masterbrand.com to learn more about how we build employee opportunity, purpose, and reward into everything we do.

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [emailprotected] and let us know the nature of your request along with your contact information.