Vacancy expired!
- Respond to customer requests for support via telephone, e-mail, or walkups
- Provide accurate and creative solutions to user problems in a timely manner
- Assist in the resolution of user and support issues to ensure timely distribution of knowledge and positive impact on user satisfaction
- Break/fix support of IT equipment (laptops, desktops, printers, smartphones, VTC equipment)
- Properly run network and power cables
- Maintain IT device inventories as instructed by Help Desk Manager.
- Participate in ACD phone call rotation support
- Proficient in supporting VTC related meetings and equipment
- Assist in training end users
- Research and resolve issues in a timely manner in accordance with standards
- Participate in root cause analysis
- Escalate problems to appropriate teams based on established guidelines and procedures
- Participate in team projects that enhance the quality or efficiency of service
- Respond and resolve issues effectively and efficiently
- Track unresolved calls
- Create How To knowledgebase articles
- Troubleshoot remote connectivity issues for traveling users and remote offices
- Basic Systems Administration experience (Windows)
- Relationship building (people) skills
- Excellent communication skills (both verbal and written)
- Excellent organizational skills, ability to take technical direction and ability to prioritize tasks
- Strong understanding of distributed systems architecture and general knowledge of multiple technical disciplines
- Technical knowledge and aptitude in the areas of networks, network topologies, PC workstations (configuration and connectivity), remote network access, network file servers, applicable software and troubleshooting techniques
- Ability to understand and assist in solving network server problems or network infrastructure issues
- Demonstrable experience in the first level support of laptop and desktop computers.
- Demonstrated problem-solving skills
- Ability to maintain a high level of client trust and confidence in the understanding of and concern for clients' needs
- Must possess a motivated and team player work ethic
- Flexible work schedule
- Windows 7, 10
- Basic Mac support
- MS Office 365
- Microsoft Outlook
- Citrix support
- Remote Access Client
- VPN
- Dell and Microsoft Desktops/Laptops
- Sharp Printers/copiers
- Smartphone support
- Good understanding of TCP/IP
- SCCM knowledge
- Active Directory knowledge
- Laptop/Desktop Imaging experience
Vacancy expired!