Receptionist Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4707434) Apply Receptionist Salary $15.00 - $24.00 AnnuallyLocation Norfolk, VAJob TypeIntermittent TemporaryJob Number12608DepartmentCultural Facilities, Arts & EntertainmentOpening Date10/31/2024Closing Date11/10/2024 11:59 PM Eastern
Description
Benefits
Questions
DescriptionDive into the heart of arts, culture, and entertainment in Hampton Roads with SevenVenues, the City of Norfolk's Department of Cultural Facilities, Arts and Entertainment! We're the epicenter of unforgettable experiences, offering exceptional entertainment services, managing iconic venues like Scope Arena and Chrysler Hall, and fostering a thriving artistic community. As SevenVenues, we connect residents and visitors alike to Norfolk's rich cultural tapestry, enriching lives through diverse performances, inclusive community events, and captivating public art. Join us as we create, inspire, and celebrate – it's more than entertainment, it's an experience. The Department of Cultural Facilities, Arts & Entertainment is seeking candidates for the position of Tour/Information Assistant. This position involves visitor service activities, such as greeting visitors, providing information about Seven Venues events and other downtown Norfolk attractions and responding to inquiries. Work also involves securing building and property against unauthorized entry and safety hazards and insuring appropriate behavior of visitors.Essential FunctionsEssential functions include but are not limited to:
Responsibilities and duties include answering multi-line phone system, and radio, checking voice messages, returning customer calls, screening, and transferring calls.
Providing internal and external customer service assisting with receptionist calendar, updating event booking with receptionist assigned to events, keeping up with the day-to-day office necessities,
Parking validations and serving as point of contact for parking activities.
Excellent customer service skills, phone etiquette and ability to work a flexible schedule.
Assisting visitors, relaying information, resolving issues and providing assistance and directions to walk-in customers.
Performs clerical duties by processing various paperwork, monitoring inventory and restocking supplies.
Opening, sorting and processing incoming and outgoing mail, receiving and distributing supplies.
Responsible to maintain up-to-date knowledge on department events and day-to-day activities.
This position serves as a helpful point-of-contact for the department.
Front desk coverage entails weekdays, evenings, weekend, and holidays to support all department events
Education/ExperienceWork requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.One year of experience in visitor services, or as a receptionist in the hospitality industry. The preferred candidate will possess excellent inter-personal skills and an interest in history and demonstrates the ability to work as a team member to provide excellent customer service to Scope visitors and all other venues.Additional Information & RequirementsWork Location: 201 E. Brambleton Avenue, Norfolk, VA 23510Working Hours: Must be able to work flexible hours Monday – Sunday including evenings, weekends, and holidays.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions. 01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Please select the highest level of education you have completed.
High School Diploma/GED
Some College
Technical/Vocational Degree
Bachelor's Degree
Master's Degree
No education listed
03
Please select how many years of customer service experience you possess.
No experience
Less than 2 years of experience
2 to 3 years of experience
4 to 5 years of experience
5 or more years of experience
04
Please select the receptionist duties that you have performed. Select all that apply.
Perform keyboarding/data entry functions
Provide answers to visitors' inquiries about the company, its products or services
Direct visitors and clients/customers to their desired destinations in the premise
Sort and handle out mail messages whether incoming or outgoing
Answer incoming calls on multi-line telephones
Maintain company's event calendars. He or she keeps in records all events to hold in the organization and notifies respective department when due
Where necessary, inform relevant staff of visitors' arrivals and/or cancellations of appointments
Other duties not listed
I have not performed any of the duties listed
05
How did you add value to your role as receptionist? What additional responsibilities did you take on as receptionist?
06
What type of security protocol did you follow?
07
This position requires a proficient level of computer skills. Please select the response that best describes your computer skill level, including using Microsoft Office.
I have no computer skills.
Beginner
Intermediate
Advanced
08
Please select all Microsoft products you are proficient in using
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Access
Nothing listed above
09
What do you know about the work we do? How do you keep up with trends in this industry?
10
This position requires the ability to work a varied work schedule, including weekends, evenings, and holidays. Are you able and willing to accept this work schedule?
Yes
No
11
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
12
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
13
Do you enjoy interacting with the public? How many people on average did you interact with on a daily basis?
Required Question
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