Vacancy expired!
Overview
IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time ServiceNow Designer with TS/SCI and CI Poly.Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.Responsibilities- The candidate will design the ServiceNow system including creating workflows, build service requests from customer requirements, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
- Use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow
- Perform integrations and process automation using ServiceNow Orchestration
- Gather specifications from the IT department and deliver a product/release that meets the needs presented.
- Create requirements definitions and technical specifications documentation plus load, manipulate and maintain data between Service-now and other systems.
- Work with IT managers to generate views and reports as needed, analyze and fully understand user requirements and current procedures in order to improve system capabilities
- Automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
- Be competent with ITIL/ITSM processes, perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application, plus detailed knowledge in CSS and other web technologies.
- Assess existing ServiceNow usage and recommend forward evolution of ServiceNow capabilities to maximize their use within the development environment.
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 20 days of personal leave plus paid federal holidays
- Professional development and training assistance
Vacancy expired!