Vacancy expired!
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Primary Function/General Purpose of PositionThe Cloud Application Support Analyst III is a member of an agile team responsible for supporting cloud and collaboration applications. This role is responsiblefor resolution of day to day cloud productivity and collaboration application technical issues, interfacing with internal clients and external vendors, communicating and implementing changes as specified by business clients and technical leaders, and participating in large projects related to these applications. This role is on a team responsible for implementing and supporting 3rd party cloud applications including the Office 365 suite, Zoom and other collaboration technologies.Essential Job Functions- Provides remote technical support for specific cloud applications including Office 365, OneDrive, Zoom
- Provides how-to and troubleshooting support for cloud apps on Windows, MacOS and mobile platforms
- Engages in tier 2 & 3 troubleshooting on issues identified, providing resolution and remediation
- Collaborates with other support team members and advanced technology resources to resolve issues
- Responds to assigned incidents within service-level agreement (SLA) requirements
- Follows up with customers until resolution
- Provides sufficient documentation within incident management system
- Identifies opportunities for knowledge base articles, updates and corrections
- Provides remote support for integrated teleconference and media sharing rooms
- Creates, edits, and maintains related knowledge articles in knowledge management system
- Collaborates with Audio Visual Team on meeting collaboration technologies support needs
- Manages settings within the Microsoft Office 365 Admin Center that are required to deploy, maintain or enhance the end user experience.
- Monitors and communicates
- Mentors associates in Cloud Application Support Analyst I and II roles
- Creates and tests conditional access policies within Microsoft Azure AD
- Creates and tests policies that impact access to cloud based applications for Microsoft Windows, MacOS and mobile platforms
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
Vacancy expired!