Helpdesk Specialist job vacancy in Reston, Virginia SPECTRAFORCE TECHNOLOGIES Inc.

Vacancy expired!

Job Title: Help Desk Specialist

Location: Reston, Virginia

Duration:12 Months

PR- $40/hr on W2

Job Duties:- Provides first-level troubleshooting of hardware, software and operating system problems,- Documents user's problems through the use of an online problem management system including opening, updating status, and closing problem tickets.- Responds to telephone calls, email, and problem tickets for personnel requests for technical support.- Tracks and monitors the problem to ensure a timely resolution where required.- Resolves PC software configuration problems and remotely installs software products and/or approved patches.- Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs.- Resolves computer system problems, including coordination between users, product line specialists and/or enterprise infrastructure support staff.- Diagnoses, isolates, and analyzes problems utilizing historical database records.- Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.- Escalates unresolved issues to the successive level of support.

Please note: The shift hours will be 6:30am - 4pm Monday-Thursday and 6:30am - 3pm on Fridays

Basic Qualifications (Level 1):Bachelor’s Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or five years of relevant experience in lieu of a degree.

Basic Qualifications (Level 2):Bachelor’s Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or six years of relevant experience in lieu of a degree- 1 or more years of experience in troubleshooting applications or network related issues- 1 or more years of experience in ticket tracking tool such as Heat, Remedy and Service Now- 1 or more years of experience providing customer service

Additional Qualifications:- Ability to participate in shift rotation including occasional evenings and regularly scheduled weekends.- Hands-on experience with Microsoft Windows operating systems- Experience with techniques, methods of troubleshooting end-user problems including set-up and support of software and hardware- Excellent and demonstrated communication and customer support skills- Understanding of client-server and networking principles- Ability to obtain MCDST or equivalent within 12 months- Knowledge of ITIL/ITSM concepts

Vacancy expired!

ID	#49560601
State	Virginia
City	Reston
Job type	Contract
Salary	USD Up to $40 40
Source	SPECTRAFORCE TECHNOLOGIES Inc.
Showed	2023-03-27
Date	2023-03-23
Deadline	2023-05-22
Category	Customer service
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Job Details

Helpdesk Specialist