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Job Details

ID #20231992
State Virginia
City Reston
Job type Permanent
Salary USD TBD TBD
Source Fannie Mae
Showed 2021-09-25
Date 2021-09-10
Deadline 2021-11-08
Category Architect/engineer/CAD
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Support and Tools - Operations Engineering - Associate-102710

Virginia, Reston, 20190 Reston USA

Vacancy expired!

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Job Description

As a valued colleague on our team, you will identify operational issues by observing and studying system functioning and performance results, investigate complaints and suggestions, as well as interview process supervisors and operators, and complete troubleshooting procedures.

THE IMPACT YOU WILL MAKEThe Support and Tools - Operations Engineering - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • With support from more experienced team members, execute operational priorities.
  • Support development of operational solutions by researching and gathering information about alternative solutions, related costs, and the impact on the total system.
  • Improve operational quality results by studying, evaluating, and recommending basic process re-designs and assist with implementing changes.
  • Gather information and opinion to inform unit design and modification teams.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experiences

  • Bachelor degree or equivalent

Skills

Ability to frame ideas as systems and analyzing the inputs, outputs, and processThe group of skills related to Operational Excellence including improving and overseeing operationsThe group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflictAdept at managing project plans, resources, and people to ensure successful project completionThe group of skills related to Product Testing including testing and evaluating software, usability testing, UAT, and using relevant product testing technologyThe group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.Working with people with different functional expertise respectfully and cooperatively to work toward a common goalExperience in the process of analyzing data to identify trends or relationships to inform conclusions about the dataThe group of skills related to Programming including coding, debugging, and using relevant programming languagesThe group of skills related to Security including designing and evaluating security systems, identifying security threats, securing computers, assessing vulnerability, etc.Skilled in cloud technologies and cloud computingExpertise in service management concepts for networks and related standards such as ITIL practices or SDLCThe group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.Experience helping an organization to plan and manage change in effort to meet strategic objectivesThe group of skills related to Equipment Management including maintaining, installing, and repairing equipement, managing work orders, and working with computer hardwareThe group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.Determining causes of operating errors and taking corrective actionThe group of skills related to Business Resilience including managing crisis events, assessing business impact, and planning and managing business continuityAbility to transform business processes using BPA, RPA, or other technology-enabled automationSkilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRSThe group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication

Tools

Skilled in SQLExperience using VMWareExperience using ExtraHopExperience in Disaster RecoverySkilled in ServiceNow to manage digital workflowsSkilled in using UNIXSkilled in XMLSkilled in JavaSkilled in using LinuxExperience using SharePointSkilled in ExcelSkilled in PlanIt for schedulingSkilled in using PuTTYExperience using JIRASkilled in Splunk ITSISkilled in Moogsoft for ITOps and DevOpsSkilled in Amazon Web Services (AWS) offerings, development, and networking platformsSkilled in using Dynatrace

Additional Information

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careersmailbox@fanniemae.com.

Vacancy expired!

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