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Job Description
Your CareerAs a Professional Services Consultant, you’ll get into the details of our platform. You will push the buttons, flip the levers, turn the knobs. You do not shy away from difficult challenges as it relates to cybersecurity, implementations, and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff. And while experience on the company’s platform is desired, even more important is having a solid foundation in networking and security technologies.In fact, extensive experience with a competitor’s technology can play to your advantage. Many of the opportunities involve a client migrating to our platform for the first time, so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant. And don't worry, we will send you to our Professional Services Academy to prepare you for the role, so you are experienced with our suite of services and products before you first meet the customer.Your Impact- Lead customer engagements around Prisma Cloud including deployments, configuration, and troubleshooting
- Consult and guide customers on security standard best practices as it relates to Public and Private Clouds
- Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments
- Mitigate web-based threats in a timely manner
- Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise
- Work with sales account team to help formulate a technical strategy to address customer business needs
- Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
- Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the clients in Cloud technologies.
Qualifications
Your Experience- Practical experience with Public Cloud platforms, preferably Azure, Google Cloud, and AWS
- Expertise with container orchestration services, preferably Kubernetes and Docker
- Experience with CloudFormation, Terraform, Azure Resource Manager, or GCP Cloud Deployment Manager Templates
- Experience with CI/CD tools, e.g. Kubernetes, Jenkins, Docker, Gitlab, Chef, Ansible, or OpenShift
- Basic understanding of Unix/Linux and Windows operating systems.
- Experience with APIs
- Ability to deliver complex solutions in large customer environments individually or as a team leader
- Experience in customer-facing roles
- Team player with excellent verbal and written communication skills
- Ability to work under pressure, and to prioritize tasks accordingly
- Flexibility for travel up to 25%
- BA/BS Degree in Computer Science or related technical discipline, or related practical experience.
- Supporting Federal customer, clearance may be required
- Preferred (nice to have) QualificationsExperience working with Palo Alto Networks container or VM-Series TechnologiesExperience working with Prisma Cloud Compute and Prisma Cloud Enterprise (Also known as Redlock/Twistlock) and/or Prisma SaaSScripting skills - Python & Bash scripting.Experience with Splunk/Regex.
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Additional Information
The TeamOur professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our CommitmentWe’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [emailprotected].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.Vacancy expired!