Vacancy expired!
Company Description
At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.Job DescriptionAs a valued colleague on our team, you will determine incident response plans, policies, and procedures for Fannie Mae with direction from management, as well as coordinate with stakeholders in preparation for, and response to, incidents.THE IMPACT YOU WILL MAKEThe Support and Tools - Incident Management - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:- Remain aware of changes to incident response guidelines and current events.
- Under the guidance of more experienced staff, create and continuously update incident response plans, policies, and procedures.
- React to incidents in real-time, proactively look for hardware, software, and environmental alerts or malfunctions, as well as work with more experienced colleagues and other technical teams for resolution and articulate routine troubleshooting steps effectively.
- Support the coordination of internal incident response teams and lead required technical follow-up calls for high profile incidents.
- Collaborate with external stakeholders to mitigate incidents and follow protocols.
- Bachelor degree or equivalent
Vacancy expired!