Vacancy expired!
Epiq is the nation's largest independent provider of e-discovery, managed document review, facilities management and knowledge process outsourcing. Epiq serves the nation's leading law firms and Fortune 500 corporations through its 28 highly secure service centers located in major cities across the United States.
We believe that we have achieved this success by providing our customers the highest level of quality and service. This reputation for quality and performance rests 100% on the efforts of our employees. In order to continue our growth and success, we must constantly look to add high-caliber individuals to our team. If you have a "can do" attitude, together with a "client first" set of priorities, we guarantee that we have an opportunity for you.
Epiq is seeking candidates for the position of Service Specialist/Resource Select Team Member. Primary responsibilities include walking messenger, completing bank deposits, court filings and deliveries to local law firms.
JOB SUMMARY:
Ability to make local outside deliveries year round. Having knowledge of down town Richmond a plus.
Provide mail, distribution, some copy, printing, and other services defined or outlined in Epiq's service agreement with client
Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy
Maintain a positive team-player mentality
Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc
Deliver on service commitments in a timely and accurate manner
Invest proper effort and QC approach to deliver highest quality work and service
Comply with Epiq's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
Expected to uphold the Standards of Service and best practices developed by Epiq
RESPONSIBILITIES:
General:
Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance
Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests
Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
Specific duties as assigned
Mail/Distribution Services:
Sort, distribute and meter US mail with knowledge of current postal rates
Ensure all projects have been properly produced and Quality Checked (QC'd) to Epiq's standard
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq's standards
Copy Services:
Immediate attention given to clients entering Copy/Mail Center in accordance with Epiq's standard of operation
Accurately produce copy, print and scan projects in accordance to verbal and written instructions
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
Floor Coordination:
Provide excellent client service as the first line of contact with the client
Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center
QUALIFICATIONS:
High School Diploma or equivalent
Minimum of 1 year professional level work experience
Previous experience in a client service oriented field preferred
Willingness and ability to learn new skills
JOB REQUIREMENTS:
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Flexibility in dealing with simultaneous projects
Attention to detail
Ability to function with a high level of patience, tact and diplomacy in handling any "complaint" situations
Ability to lift or move 40 lbs. or greater
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
Reading, writing, and arithmetic skills required
Visual acuity
Able to convey information and ideas through speech in ways that others will understand
Able to listen to and understand information and ideas presented through spoken words and sentences
Able to speak clearly so listeners understand, identify and understand the speech of another person
Excellent organizational skills
Strong initiative required; ability to work independently with minimal direct supervision
Be part of a winning team. Make the right choice. . . Epiq.
TO APPLY DIRECTLY INTO THE REQUISITION PLEASE CLICK HERE:
https://epiqsystems.wd5.myworkdayjobs.com/EpiqCareers/job/Richmond-VA/Service-Specialist-RSTR0007835
We encourage diverse candidates to apply. Epiq is an equal opportunity/AA employer. M/F/V/D
Vacancy expired!