Job Details

ID #15416224
State Virginia
City Richmond
Job type Permanent
Salary USD TBD TBD
Source Genesis10
Showed 2021-06-13
Date 2021-06-12
Deadline 2021-08-11
Category Architect/engineer/CAD
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Production / Technical Support

Virginia, Richmond, 23173 Richmond USA

Vacancy expired!

Genesis10 is currently seeking a Production / Technical Support with our client in the financial industry in their Richmond, VA location. This is a 12 month + contract position.

Responsibilities:
  • Use of monitoring tools to proactively identify and research potential production incidents
  • Respond to alerts regarding potential production incidents
  • Escalate to advanced support as needed for problem resolution
  • Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact
  • Perform all environment routing, cycling, and implementation of splash pages
  • Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes
  • Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement
  • Develop procedures for trouble shooting and possible resolution of issues
  • Execute procedures reliably and escalate appropriately to solve incidents quickly
  • Requirements:
  • Proven team player who can work comfortably in a multicultural environment
  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
  • Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
  • Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
  • Experience in a large IT production support environment
  • Basic understanding/exposure to ITIL/ITSM
  • Ability to work in non-contiguous shifts including the potential for weekend days
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

Desired Skills:
  • ITIL Foundation/Intermediary certification
  • Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management

If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V"

Vacancy expired!

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