Vacancy expired!
- Use of monitoring tools to proactively identify and research potential production incidents
- Respond to alerts regarding potential production incidents
- Escalate to advanced support as needed for problem resolution
- Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact
- Perform all environment routing, cycling, and implementation of splash pages
- Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes
- Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement
- Develop procedures for trouble shooting and possible resolution of issues
- Execute procedures reliably and escalate appropriately to solve incidents quickly
- Requirements:
- Proven team player who can work comfortably in a multicultural environment
- Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
- Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
- Must be pro-active, enthusiastic, flexible, results driven with attention to detail
- Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
- Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
- Experience in a large IT production support environment
- Basic understanding/exposure to ITIL/ITSM
- Ability to work in non-contiguous shifts including the potential for weekend days
- Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
- ITIL Foundation/Intermediary certification
- Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management
Vacancy expired!