Business Relationship Support

Hourly Rate: $42 W2; $48 CTC/1099 Job Description: local candidates strongly preferred interviews will be conducted via Skype or Google Hangout. candidates will telework now (after coming to office to pick up laptop). Once restrictions are lifted, candidates will be required to work onsite daily M-F 8-5pm, NO exceptions An Analyst is needed to support he Business Relationship & Strategic Performance Tracking Program at the client. 1. Provide Divisional Check-In documentation development support ahead of check-in meetings: 1.1. Review all service request reports received from the SQMs and ensure updates/comments have been added and are clear. 1.2. Follow up on tickets that require additional information 1.3. Review all project status updates via Lean-Kit project cards regularly to ensure updates/comments have been added and are clear. 1.4. Construct the monthly Division check-in template and/or power point leveraging the statuses collected for both requests and projects. 2. Provide Strategic & Performance Tracking Support: 2.1. Establish and maintain standard reporting for management regarding ITD performance metrics and provide customer feedback to internal ITD sections. 2.2. Establish and maintain standard reporting of IT Divisional Strategic & Performance metrics. 3. Provide On-going DRM Program support: 3.1. Research requests or questions from customers as requested by CRM. 3.2. Assist with meeting preparation and internal note taking as needed. 3.3. Support development of the Divisional and/or Directorate financial view. 3.4. Support internal program process reviews. 3.5. Draft communications for project success stories. Role Requirements: 1. Needs SharePoint/SPOL experience 2. Need to be able to develop, maintain/improve existing dashboards using Power BI 3. Has customer relationship experience. 4. Good communication skills (both verbal and written) 5. MS Products: PowerPoint, Excel etc. 6. Able to take copious notes. Required Skills:

• Technology Strategic Planning (Managing IT Goals and their associated Value Statements, Initiatives, Metrics (4 years)
• SharePoint/SharePoint Online (4 years)
• Good Communication (both verbal and written) (5 years)
• Performance Metrics Development and Management (3 years)

• Power BI Development (4 years)
• Customer Relationship Management (5 years)
• Document Requirements/Needs (3 years)