Job Details

ID #49653583
State Virginia
City Richmond
Full-time
Salary USD TBD TBD
Source Vontier
Showed 2023-04-08
Date 2023-04-08
Deadline 2023-06-07
Category Et cetera
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Customer Service Representative - Bilingual (Spanish) 10 AM - 6:30 PM ET Weekdays Only

Virginia, Richmond, 23234 Richmond USA

Vacancy expired!

This position can be done remotely OR at our Stow, Ohio headquarters. Candidates residing near Stow, Ohio are expected to work a hybrid shift: Tuesdays through Thursdays in the office, and Mondays and Fridays from home.Competitive Earning Potential: $17/Hour + $300 Hiring Bonus + Commissions + Annual Gainshare BonusCustomer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will inform the field of daily customer service promotions along with providing them with error free orders.WHAT YOU WILL DO

Assist our franchise owners (both Spanish / English) and end-user customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. MUST be very fluent in Spanish. Primary franchise Spanish speaking customer - Puerto Rico.

Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.

Provide support concerning basic information and specifications for products provided in our Matco Tools online catalog and information of our other suppliers.

Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.

Input orders utilizing internal ordering software systems.

Work cross-functionally with subject matter experts to resolve open questions.

Other responsibilities as assigned.

High school diploma or GED equivalent

Must be able to work 10 AM - 6:30 PM ET/9 AM - 5:30 PM CT/8 AM - 4:30 PM MT/7 AM - 3:30 PM PT Monday-Friday

ASE certification, automotive experience, tool experience, or related trade school degree a plus

On the job experience working with general automotive mechanics a plus

1+ years of call center experience or equivalent experience in dealing with customers

Suggestive sales experience

Bilingual - must be fluent in Spanish (interpret/document)

Required Competencies:

Basic use of PC and keyboard

Effective verbal and written communication skills - must be able to fluently speak Spanish

Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude

Ability to empathize with customer concerns while maintaining a professional demeanor

Ability to learn quickly on the job

Ability to multi-task in a fast-paced office environment

Ability to answer calls as a primary function of the position

Ability to perform suggestive sales

Fit Factors

Customer focus (to include empathy and a willingness to address and resolve problems)

Effective time management and personal organization

Communication skills (to include honesty and integrity)

Ability to manage multiple priorities - multi-tasking

Problem solving - analytical skills

Detail oriented (ability to think tactically)

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.BENEFITS Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path and gym equipment onsite Food trucks on site during the summer Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 4 floating holidays + 8 paid holidays Paid maternity & paternity leave Tuition reimbursement Hybrid work environment (2 days remote) Annual Day of Caring for employees to volunteer Discounts on tools Annual team building eventsWHO IS VONTIERVontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options."Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Vacancy expired!

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