Equipment Coordinator

Danaher Company Description

OUR SHARED PURPOSE: BUILDING LASTING BONDS

The communities we belong to – the bonds we build with the people we care about – are integral to fostering our successes. From the bonds we create with customers to foster loyalty and respect, to the bonds we create with our local community outside of work hours – relationships shape our success. We’re building a better world by building lasting bonds.Building:We’re doers. Our tools are innovation, experience, and dedication.

Lasting:We’re always there. We embrace an unwavering commitment to the future.

Bonds:We’re your neighbors. We value relationships with our customers and communities.ChemTreat, Inc. is the nation's largest and fastest growing specialty chemical company dedicated solely to industrial water treatment. We have over 2,000 associates working throughout North and South America. Our entrepreneurial spirit helps drive our company's success and extends into our customers' facilities. We help our customers save millions of dollars every year, enabling us to achieve unparalleled growth in the water treatment industry.Description

GENERAL DESCRIPTION

Fulfill internal and external customer needs as an Equipment Coordinator through a high volume of complex electronic requests (averaging 20 - 30 requests a day), while also handling phone requests (averaging 20 - 30 phone calls a day). The Equipment Coordinator provides unscripted, customized professional service with the expectation that the Coordinator has sole ownership over the resolution within a 48-hour window. Schedule alternates between 8:00 AM EST - 4:30 PM EST and 8:30 AM EST - 5:00 PM EST depending on business needs Monday through Friday. ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Quoting (Spec'ing) equipment such as controller, pumps, replacement parts and customer panels

Setting up and maintaining tanks in internal database (TinyTerm)

Working directly with vendors for costing and technical assistance

Handle equipment returns and expedites from start to finish

Understand, process, and confirm on average 20 - 30 customer requests through e-mail or fax

Support the sales force to resolve complex situations

Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery

Review customer Purchase Orders (PO) for order entry

Accurately place text-based, customer PO, and e-mail chain orders

Read and decipher notes in order entry

Follow the escalation procedure for outstanding tasks

Phone Support (Back Up Phone Support Team)

Place phone orders as needed

Read and decipher notes in order entry

Follow the escalation procedure for outstanding tasks

Control the phone calls (direction, pace, tone)

Diffuse irate callers

SUPPLEMENTAL RESPONSIBILITIES

Ability to understand lean manufacturing metrics as they relate to daily performance measures

Develop and share best practices with team

Understand and adapt to change in processes and procedures

Additional duties as assigned

OTHER INFORMATION

Comprehensive 60-day training program, including but not limited to supporting the customer contact center

Cross-training in other areas within the department

18-24 months' commitment in Corporate Services

Development opportunities for company growth if so desiredQualification

Associate's Degree, Bachelor's Degree preferred

2-3 years of business and/or customer contact center experience preferred

Technical equipment knowledge preferred

Spanish or French verbal and written skills a plus, but not required

KNOWLEDGE & SKILLS

Technical, Analytical skills and business knowledge

Communication and Interpersonal skills; Teamwork and leadership

Organizational skills; Self-management

Critical thinking and attention to detail

Ability to handle a fast-paced environment

Professional phone and e-mail etiquette

Strong written communication skills

Clear phone diction

Consistently communicate with supervisor and team regarding status of daily work load

Positive attitude during stressful situations and ability to handle multiple interruptions

Self-awareness

Ability to build rapport and relationships with customers

Confident interaction with other departments and senior leadership

Open to change and learning

PHYSICAL DEMANDS

Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell

Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards

Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORKING CONDITIONS & ENVIRONMENT

Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels. AT WILL STATEMENT

Employment with ChemTreat is on an at-will basis, which means that either the employee or ChemTreat can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and ChemTreat have entered a written agreement signed by the employee and a duly authorized representative of ChemTreat.EQUAL OPPORTUNITY

ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law. Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.Organization: Chemtreat

Job Function: Customer Support

Primary Location: North America-North America-United States-VA-Richmond

Schedule: Full-time

Req ID: CHE002064