Incident Management Analyst job vacancy

Vacancy expired!

Incident Management Analyst Location: Richmond, VA/ Plano, TX /Remote Until COVIDDuration: 9 months

Description:The EM is looking to interview qualified candidates immediately. Candidate should have direct major incident management experience.

The role is responsible for the execution of the Major Incident Management process. This includes facilitation of technical and application recovery bridges, documenting recovery timelines, and communicating with all levels of leadership. Successful Major Incident Managers thrive on challenge, are calm under pressure, and can think on their feet.

Accountabilities to include:- Provide focus, direction, and create a controlled environment for swift recovery.- Be the obvious individual on the bridge that participants will seek for updates, guidance, questions, and other critical facilitation needs.- Capture good incident documentation and deliver quality communications along with balancing a high attention to detail, excellent people skills and perseverance in a fast-paced environment.- Assess priority for major incidents with support teams and senior IT/Business Leadership- Ensure required participants and on the bridge- When you aren’t managing a critical incident, you’ll maintain excellent situational awareness by utilizing tools and communication channels to be on guard for potential new incidents on the rise.- Consulted for Major Incident debriefs with Problem Management team

Tools:- GSuite- Slack- Service Now- Hive/AION (Internal Incident Management tools)- AWS

Required Skills:- Bachelor’s degree in IT or related professional experience in field- 5-7 years’ experience in Information Technology with direct experience with incident response- Superior verbal and written communication skills, including the ability to effectively and clearly communicate complex scenarios to non-technical colleagues.- Strong ability to prioritize and complete multiple tasks during time critical and high-pressure situations- Excellent time management, communication, and emotional intelligence skills- Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points

Call Notes:

Team Info:Agile environmentOperational Key ResultsHorizontal team within client

Role Info:Create Incidents

Top Skills:Incident ManagementRun and manage callsCapture notes and create really good communicationsUnderstanding large scale systems , cross between various technology and platformsAllow the technical conversations to happen and then also recap the call in a written capacityPrioritize action items and tasks throughout the incidentThey need to type efficiently so the notes can be captured quickly

Nice to Have:Cloud technology, AWS – core function of the role is Incident management but someone who is able to conceptually understand Cloud Technology is highly preferredDoes not need to have AWS certification but should be able to understand this technology, lead conversations and ask questions on cloud technology.SlackGSuite

Soft Skills:Great leadership skillsEffective written and communication skills

Vacancy expired!

ID	#17178495
State	Virginia
City	Richmond
Job type	Contract
Salary	USD Depends on Experience Depends on Experience
Source	ICONMA
Showed	2021-07-23
Date	2021-07-22
Deadline	2021-09-20
Category	Et cetera
Create resume

Job Details

Incident Management Analyst

Related jobs

»Legal Assistant (Management Analyst I)

»Senior Account/Relationship Management Analyst

»Investment Analyst or Senior Investment Analyst (Asset Management)

»Resource Management Analyst

»Energy Market Analyst

»Business Analyst

»Sr. Manager, Product Management, Data Product Manager - Spend Data