Job Details

ID #44607793
State Virginia
City Richmond
Job type Contract
Salary $20 - $60
Source ICONMA
Showed 2022-08-05
Date 2022-07-29
Deadline 2022-09-27
Category Et cetera
Create resume

Major Incident manager

Virginia, Richmond, 23173 Richmond USA

Vacancy expired!

System Engineer: Incident Manager Location: Glen Allen, VA/ Richmond, VADuration: 23 months with possible contract to hire

Description:Major Incident ManagerClient's Technology operations center- Major incident manager role involves being part of a 24/7 mission-critical team responsible for the facilitation and leadership of enterprise-level, incident triage and remediation efforts, documentations of recover details and timelines, and verbal and written communication with all levels of leadership.

Accountabilities to include:- Provide focus and direction to ensure a controlled environment for swift recovery.- Own the focal point during triage/remediation efforts for updates, guidance, questions, and other critical facilitation needs.- Document technical and non-technical recovery details, as well as deliver quality, high level written communication to enterprise stakeholders.- Assess and assign the appropriate priority for incidents through collaboration with support teams and divisional leads.- Mobilize the necessary resources to mitigate impact as quickly as possible.- Maintain situational awareness through implementation of monitoring tools and communication channels to proactively identify potentially impactful issues early in the incident lifecycle.- Consult with the Problem Management team on critical incident debriefs.

Tools:- a large Tech company workspace- Slack- Service now- AION (Internal Incident Management tool)- AWS- Jira

Desired Skills:- Bachelor's degree in IT or related professional experience in field- 5-7 years experience in Information Technology with direct experience with incident response- Superior verbal and written communication skills, including the ability to effectively and clearly communicate complex scenarios to non-technical colleagues.- Strong ability to prioritize and complete multiple tasks during time critical and high pressure situations

Call Notes:

Team Info:Technology Operation Center24/7 mission critical team responsible for Facilitation and

Role Info:This is an Incident Manager role with strong Incident management, ServiceNow, AWS & excellent communications backgroundIncident identification & monitoring Incidents sProvide focus and direction to ensure a controlled environment for swift recovery.Manage priority for incidentsEnd to end incident lifecycle (Incident identification to incident briefs & impact)Problem Management & critical incident debriefs.

Top Skills:2+ yrs of Incident Management exp is a mustService Now / Any similar tool exp is a mustAny Incident Management tool exp is a musta large Tech company Workspace exp is requiredJira exp is required

Nice to have:AWS exp is highly desiredSlackAION (Internal Incident Management tool)

Soft Skills:Excellent CommunicationsSelf-management

Vacancy expired!

Subscribe Report job

Related jobs

»Incident Manager
2022-07-29
»Incident Manager
2022-07-29
»Incident Manager
2022-07-29
»Incident Manager
2022-07-29
»Incident Manager
2022-07-29
»Incident Manager
2022-07-29