Vacancy expired!
Company Federal Reserve Bank of Richmond
The Richmond Fed is the proud home of the Federal Reserve's National IT organization-a nationwide team delivering technology solutions and support across the Federal Reserve System. Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.\t\t When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better. Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!About the Opportunity: Our National IT Enterprise Data Services (EDS) team has an immediate opening for a Program Manager.National IT Enterprise Data Services (EDS) team delivers a centralized data and analytics platform that provides advanced data migration and analytics solutions. The EDS team partners with multiple business lines, our Board of Governors, and other IT groups within the Federal Reserve System, and works with state-of-the-art technologies that are part of the next generation data ecosystem, including tools used for data storage, data processing, data integration, data lakes, data warehousing, and data analytics. As a Program Manager , you will use your passionate for product management and experience in managing products and services across complex customer landscapes to ensure cross-product customer success for multi-product engagements across the EDS product portfolio. You will help develop processes and procedures to qualify leads, transform customer outreach into product onboardings, and operate cross-product engagements with multiple product teams. You will have the opportunity to work directly with Data Architects, Product Owners, Design Engineers, Developers and Business Analysts in a rapidly evolving environment to shape customer engagement, organizational alignment, business improvement, product marketing and support of emerging product development.What You Will Do:- Develop a customer delivery strategy (s) with clear goals.
- Manage expectations and provide a positive customer journey from start to finish.
- Collect and share customer feedback with relevant teams.
- Develop metrics that provide insight to product teams and management.
- Foster strong customer and product team connections to enable the delivery of value from multiple product teams.
- Support processes, tools and platforms, cross-functional communication, client engagement and critical stakeholder management for enterprise cloud data products and services.
- Influence product requirements and feature roadmaps from concept through delivery. May oversee development of business requirements, to align with overall objectives and manage scope to plan.
- Consult on business solution development in the data and analytics space and cloud technologies.
- Engage with Senior leadership, business leaders at the Federal Reserve and the Board to share the business value.
- Promote collaboration across business and IT organizations.
- Bachelor's degree in Computer Science, Information Systems, or other related field or equivalent work experience.
- 7+ years of product management customer success experience
- Familiarity with cloud technologies
- Excellent relationship building and communication skills
- Must possess strong technological aptitude along with strong system and process analysis skills.
- Must possess solid business acumen, and can communicate effectively, conduct meetings and deliver formal presentations.
- Ability to influence successfully in a highly matrixed or virtual organization.
- Great medical benefits
- Pension and 401(k) with employer match
- Paid time off
- Tuition reimbursement
- Employee resource networks
- Paid volunteer leave
- Flexible work options
- Onsite amenities that make working here fun!
- A requirement of this position is that the employee must be fully vaccinated against COVID-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.
- Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
- If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org .
- Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.
- For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.
- Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications.
Vacancy expired!