Job Details

ID #45108396
State Virginia
City Richmond
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Global IT Family
Showed 2022-08-23
Date 2022-08-11
Deadline 2022-10-10
Category Et cetera
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Project Manager 4

Virginia, Richmond, 23173 Richmond USA

Vacancy expired!

Hi,Greetings From Global IT Family!Job Details:Requisition Class: 2022SAPMAN : PROJMGRV1 : PROJMGR4 : Region 1: VirginiaRegion Name: Virginia Information Technology AgencyTitle/Role: RIC - Project Manager 4 (689743)Start Date: 08/29/2022End Date: 02/28/2023Worksite Address: 900 E. Broad Street Richmond, VA 23219Agency Interview Type: Both Web Cam and In Person InterviewHYBRID - At least 3 days per week ON-SITECustomer Relationship Management Software Replacement/Upgrade Research Project – Project Manager – Scope of NeedsThe City of Richmond Department of Public Utilities (DPU) is researching the feasibility of replacing or upgrading its current Customer Relationship Management System (CRM) platform to enhance and support the daily operations of the utility department. DPU is seeking an experienced project manager to guide the Department in the development of its needs assessment and business processes for a replacement program or upgrade option as well as help to identify current CRM technologies. The development of the needs assessment and business processes will take input from all divisions in DPU and the Department of Information Technology (DIT) as well as all users of the current CRM to determine what enhancements, features, functions and capabilities of a new system are needed to deliver: Increased operational efficiency, customer satisfaction and benefits to the Utility and customers as well as a reduction in costs (TCO). Functions of the needs assessment research project will include:- Meter-to Cash Flow Process o Meteringo Billingo Account receivable/paymentso Revenue Recovery- Cloud Based Solution- Smart Meters- Customer Service/Relationship Management o Customer Self-Service ? Payments? Real Time Account Information? LiveChat- Service Order/Work Order Management o Order generation\issuanceo Trackingo Schedulingo Inventory management- Reporting o Data analysiso Metricso Dashboards- Application Integration o ESRI GISo Trimble Cityworkso Hitachi Energy ABB Service Suiteo MainsaverThe information gathered through the needs assessment (research project) will be used to develop a comprehensive list of requirements and business processes that will guide the Department in the preparation of a solicitation for a new customer relationship system or if upgrades to the current system are appropriate. The research project will also investigate to determine if the CRM solution will best be served as a specific platform for DPU or if a broader City wide solution is the better approach to manage customer service.Additional projects will be initiated to implement the selected platform and make any required customizations and integrations.Progressively responsible PM experience Required 10 YearsSuccessfully managed detailed, comprehensive projects Required 5 YearsUtility related work experience Required 5 YearsExperience in leading diverse teams with multiple functions and responsibilities Required 5 YearsExperience with implementation of Utility Customer Information System and Customer Relationship Management Software, which includes Required 5 Years1. Utility account information Required 5 Years2. Billing – meter-to-cash flow process Required 5 Years3. Work order/service order management Required 5 Years4. Payment processing Required 5 Years5. System Integration with other utility platforms (i.e. GIS) Required 5 Years6. Application Interface(s) Required 5 YearsExperience with these supporting processes: Required 5 Years1. Business needs assessment development Required 5 Years2. Fit Gap Analysis Required 5 Years3. Work flow development Required 5 Years4. Correspondence/Communication(s) management Required 5 Years5. Document storage, retrieval, and version control Required 5 Years6. Telework Meetings Required 5 Years7. Business intelligence Required 5 YearsMastery of project management methodology and experience or familiarity with major, defined program management approaches (PMI, Agile, Six Sigma). Required 5 YearsSignificant knowledge of project planning/scheduling tools (for example, Microsoft Project), with a solid track record of practical application. Required 5 YearsExceptional verbal and written communication skills; expertise in setting and managing group expectations. Required 5 YearsStrong knowledge and understanding of business needs, with the ability to establish and maintain a high level of stakeholder trust and confidence. Required 5 YearsAbility to lead project team to match solutions to business requirements, including leadership in research on current and emerging utility IT options Required 5 YearsAbility to work collaboratively with project stakeholders (DPU and DIT) Required 5 YearsEffectively communicating project needs and deliverables clearly to stakeholders Required 5 YearsResponsive to feedback, especially in seeking feedback continually from stakeholders and in refining needs assessment and business processes Required 5 YearsAchieving project timelines and milestones Required 5 YearsSupport for decision-making: gather comprehensive information, catalog, and disseminate knowledge of use to the organization Required 5 YearsQuestion 2 Please list candidate's email address.Question 3 This position is a hybrid role. Candidate must be able to work on-site at least 3 days per week.Question 4 Please list the city/state where the candidate is located. If candidate is not local, please do not submit.

Thanks & Regards,Sanjay kumarTechnical RecruiterD: Email:

Vacancy expired!

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