Vacancy expired!
Company Federal Reserve Bank of Richmond
The Richmond Fed is the proud home of the Federal Reserve's National IT organization-a nationwide team delivering technology solutions and support across the Federal Reserve System. Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better. Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!About the Opportunity National IT has an immediate opening for a Quality Assurance Coordinator to ensure the scalability, reliability and functionality of Service Management processes leveraging the ServiceNow platform. You will report to the Service Management Product Line Manager. You will interact with various stakeholders to create and execute common test strategies, drive automated testing capabilities including setup, maintenance and adoption, coordinate test events to support releases, defect management and resolution. This position requires strong analysis and communication skills. S pecific positions may focus on business analysis, technical analysis and data analysis. Skills for each will be reviewed for optimal fit with the team and its mission. What You Will Do:- Performs complex analysis of major business issues and proactively searches for and recommends sustainable solutions utilizing established methodology and tools within technology areas.
- Works with the clients and other resources to assess current capabilities, identify the high-level customer needs and recommends business process improvements and sustainable solutions within technology areas.
- Proactively reviews, compiles and analyzes detailed and complex statistics and data for major business issues. Provides guidance and collaboration in completing analysis, information or process mapping, and/or alignment of the business and related areas. May evaluate root cause and effect into solutions.
- Leads process improvement and solution discussions and presents outcomes in written and verbal format to senior management within technology areas.
- Develops and designs new business processes of a major and critical nature and the elaboration and updating of existing business processes.
- Key participant in cross-functional team initiatives and process improvement projects within technology areas.
- Performs other related duties as assigned.
- Strong problem-solving skills with an ability to drive issue resolution
- Strong organizational skills and the ability to structure complex information
- Able to proactively identify and drive resolution of risks
- Strong oral and written communications skills and attention to detail
- Ability to work independently in an environment with some ambiguity
- Ability to work effectively in a large, geographically distributed work environment.
- Preferred knowledge and fluency in the Mega platform, SQL, Tableau, MS Excel, PowerBI, ODBC connections,
- data quality experience, software testing, process development
- PMP, Agile or related certification preferred
- Bachelor's degree required, Master's degree preferred or equivalent experience
- 6-9 Years of proven experience acting as a business, data or technical analyst on large complex initiatives
- A requirement of this position is that the employee must be fully vaccinated against COVID-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.
- Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
- If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org.
- Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.
- Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications/experience.
Vacancy expired!