Data Analyst

Role Summary: The Data Analyst must have strong customer handling skills, passion for technology, excellent troubleshooting skills, and a strong desire for continued learning and professional growth. This person is responsible for analyzing data to provide information regarding internal inquiries in an efficient, timely manner. The person will work closely with the engineering team to configure, test, and support custom in-house developed software components. Alignment with company values and objectives is expected and this position actively promotes coordination of department activities as a direct connection to the company's mission and values.

• Respond to support tickets, requests, and inquiries in a professional and timely manner.
• Scope issues by collecting relevant facts and investigating problems and troubleshooting to identify and replicate issues.
• Query data used to run health programs for clients and update configurable items.
• Update scripts for voice and text messaging to patients, assuring excellent message quality.
• Consult and collaborate with immediate peers or colleagues to resolve service issues.
• Document technical work and research to help colleagues, improve the product, and improve the support experience.
• Assist with special projects to help the team, as needed.

• 2+ years' experience in a customer-facing or customer support role with troubleshooting and problem-solving experience in a team environment.
• Ability to query and update data using basic SQL skills using MySQL and SQL Server.
• Strong data analysis skills.
• Experience using Atlassian Jira and Confluence.
• Salesforce experience.
• Strong troubleshooting skills of complex technical issues involving multiple technologies.
• Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential.
• Must be available for technical support outside of normal business hours when production issues arise.