Vacancy expired!
Customer Care Center Project ManagerTransformation 1 year Contract 100% Remote • Project Management: Requirements Definition and Management/ Risk Management & Change Control /Execution and Phased Opco/Brand Delivery • Facilitation of Scope and System design workshops • Creation and Management of a program timeline across workstreams (Key inputs) o Setup of Teleperformance o Cutover of contacts from existing vendor to new vendor o Exit Strategy for existing vendor o Recruiting and Staffing to support Opco/Brands • Management of Care Services execution (and Ecom if applicable) Delivery and Implementation Cutover • Development, Build, Configuration • Customer Care Transformation experience
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