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Tier 2 IT Service Desk Job Description
Systems Support Specialist - CoStar Group - Richmond, VA OVERVIEW CoStar Group provides industry professionals and consumers of commercial real estate and apartments with critical knowledge to explore and complete transactions by offering the most comprehensive, timely and standardized information on commercial real estate and apartments and the right innovative tools to be able to effectively utilize that information.We are looking for an experienced System Support Specialist to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email, remote tools and hands-on support.Great customer service should be your motto by being a self-starter, problem solver and excellent communicator. You can juggle multiple projects each urgent and competing for your time.RESPONSIBILITIES- Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.
- Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools
- Document problems and solutions in the Service Desk ticketing system
- Inform management of potential problems and identifies problem trends
- Create and maintain computer images
- Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
- Install, configure, maintain and upgrade computer hardware and software.
- Provide videoconference administration and support.
- Any other duties and special projects as assigned
- Bachelor's degree from an accredited college in IT or a related field of study
- At least 2 years of experience in corporate IT or Service Desk.
- Experience implementing TCP/IP at the workstation level
- Experience supporting Windows 10 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions.
- Ability to lift/move equipment up to 100 lbs
- O365 Admin experience
- Experience supporting mobile devices such as iPads, iPhones, etc.
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the day
- Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks
Vacancy expired!