Job Details

ID #49574452
State Virginia
City Roanoke
Full-time
Salary USD TBD TBD
Source Wells Fargo
Showed 2023-03-28
Date 2023-03-28
Deadline 2023-05-27
Category Et cetera
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Associate Customer Success Representative Retail Services

Virginia, Roanoke, 24019 Roanoke USA

Vacancy expired!

About this role:Wells Fargo is seeking an Associate Customer Success Representative in Retail Services Dillard's contact center as part of Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com .In this role, you will:

Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication

Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations

Regularly receive direction from management, escalate questions and refer more difficult issues to staff

Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution

Interact with experienced representatives on difficult issues

Be responsible for coaching new hires and less experienced staff

Respond to inquiries and issues from customers

Testing:

A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.

Compensation:

Starting rate $20.00 per hour

Training and Schedule:

You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

Training class starts on 6/5/2023 for 5 weeks. Training hours are 9:00 a.m. - 5:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 5 weeks of training.

We're open from Monday - Friday 9:00am - 7:00pm EST The schedule you will receive will be based upon business need.

Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Required Qualifications:

6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management

Basic Microsoft Office Skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Experience delivering results in a fast-paced, deadline driven environment

Excellent verbal, written, and interpersonal communication skills

Good attention to detail and accuracy skills

Ability to quickly learn business operations and processes

Job Expectations:

Must be able to attend full duration of required training period.

Work Location:

7711 Plantation Rd. Roanoke, VA 24019

We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Company: WELLS FARGO BANKReq Number: R-262804Updated: Sun Mar 26 00:00:00 UTC 2023Location: ROANOKE,Virginia

Vacancy expired!

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