Vacancy expired!
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent.It all begins with you.Glide - Relaunch is a paid internship-to-full-time program for talented individuals with at least 7 years of professional experience looking to return to the workforce after taking a career break of at least 2 years. Learn more about our program at Glide - RelaunchAbout this role:Wells Fargo is seeking returning talent for our Glide - Relaunch returnship for the Consumer & Small Business Banking line of business in the cities listed below. Learn more about the career areas and lines of business at wellsfargojobs.com .In this role:Everyday Banking Escalations Team ( Charlotte, NC; Phoenix, AZ; Roanoke, VA; San Antonio TX ) This Escalations Manager will manage and develop teams of supervisors or managers that are responsible for responding to complaints and inquiries from internal and external clients. Define and plan the achievement of goals and objectives of the Escalations functional area. Identify and recommend opportunities for process improvement and development of service standards and goals within Escalations. Direct managers as needed to accomplish goals and resolve the most complex problems or inquiries for the functional area. Determine appropriate strategy and actions of customer service team to resolve complex problems or inquiries. Interpret and develop policies, procedures, and service standards of Escalations functional area to ensure compliance with both government regulations and company policy. Collaborate with supervisors or managers to monitor issues and to ensure quality and efficiency in the Customer Service functional area. Manage allocation of people and financial resources to ensure Escalation's commitments are met and align with strategic objectives of associated functional area. Develop and guide a culture of talent development to meet business objectives and strategy.#GlideRelaunchRequired Qualifications:7+ years of work experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:Rejoining the workforce after taking a current career break of 2+ years
7+ years of prior professional experience in Customer Service, Disputes, Claims, or Fraud Resolution, Escalations or Compliant Handling
A BS/BA degree or higher
Contact center management experience
Experience leading a customer services team
Job Expectations:Must be able to attend full duration of 8-week internship program working hybrid in office a minimum of 3 days per week from September 12- November 4 with an anticipated promotion for those successful in internship to full-time roles the week of November 7
Benefits:Information about Wells Fargo's US employee benefits can be found hereWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Company: WELLS FARGO BANKReq Number: R-178852-3Updated: Wed Jun 22 17:02:38 GMT 2022Location: Roanoke,Virginia
Vacancy expired!