Job Details

ID #3687012
State Virginia
City Roanoke
Full-time
Salary USD TBD TBD
Source Virginia
Showed 2020-04-03
Date 2020-04-02
Deadline 2020-06-01
Category General labor
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Customer Experience Representative

Virginia, Roanoke 00000 Roanoke USA

Vacancy expired!

"At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.This position is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to a higher level Account Resolution Specialists where applicable.Job responsibilities may include: Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment Consistently learn and apply operational policies and State & Federal regulations governing collection practices Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics Complete other duties as assigned by leadershipRequired Qualifications:At least 1 year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment.Wells Fargo is proud to offer various tiers of seniority for this role that commensurate with experience."Click Here To Apply!

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