Vacancy expired!
Foundry26, a Virginia-based marketing agency serving clients across the United States, is seeking a 1st shift Call Center Representative in Salem, Virginia. This job is responsible for delivering top-notch customer service by interacting with contacts by phone, e-mail, and live chat. Goals are to provide information and generate interest in products and services, as well as determining customer requirements, and conducting follow-up interviews.
To succeed in this role, candidates will:
Effectively manage high outbound call volumes (150+ per day) while providing customer support for inbound communication through phone, email and online chat inquiries.
Expedite leads to the appropriate sales representative.
Document all customer interactions within customer relationship management tool.
Maintain customer records and update account information as necessary.
Conduct follow-up interviews regarding specified products/services as required
About you:
Excellent communication, organizational, and interpersonal skills.
Proficient in Microsoft Office applications with the ability to quickly learn preferred web-based tools, including Salesforce, Wrike, Box and Evernote.
Self-motivated, organized and detail-oriented.
1-3 years' experience in a professional customer service, call center or sales environment preferred.
Some college preferred.
Must meet physical requirements for the job, including the ability sit for prolonged periods of time. Able to lift/move items weighing up to 10 pounds.
This job description is not intended to be all-inclusive. Additional duties may be assigned.
This position is full-time and includes a competitive salary and benefits package. Foundry26, LLC is an EEO/AA employer. All qualified individuals including minorities, females, veterans, and individuals with disabilities are encouraged to apply.
Qualified candidates may submit a confidential resume at https://cartermachinery-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobInfo&version=2&jobid=1103.
Vacancy expired!