Vacancy expired!
Summary: Responsible for providing effective service for all Foot Levelers' customers by utilizing excellent, in-depth knowledge of company products and use of one call resolution.
Essential Duties & Responsibilities:
Handle all inbound customer calls using one call resolution.
Meet expectations for call percentages for phone time and number of calls.
Listen to doctor needs to make recommendations for products and services that might benefit the doctor's current customers and practice.
Cross sell products such as our 3D scanning technology.
Upsell additional pairs of Stabilizing Orthotics or pillows to ordering customers.
Call on order verifications ('verries').
Learn modification process to handle calls and orders.
Respond to customer inquiries regarding placement of orders, technical issues, billing and statement inquiries, and complaints as outlined in departmental policies and procedures.
Enter new accounts and prospect information into the computer system.
Process product returns as outlined in departmental policies and procedures.
Perform computerized customer database maintenance and input corrections with efficiency and accuracy.
Respond to each customer and teammates in a courteous, friendly, and helpful manner.
Dress and conduct oneself in a professional manner at all times while in the office and while traveling as a representative of Foot Levelers.
Other duties and responsibilities as assigned.
Personal Requirements:
Before Hire
Advanced computer and keyboarding skills, Order Power, and Salesforce experience preferred.
Excellent customer service skills (friendly, courteous, helpful, etc.)
Ability to communicate information clearly both orally and in writing
Pleasant phone voice, diction, tone, and telephone etiquette.
High degree of self-motivation and self-discipline with a focus on achieving results.
Ability to accomplish tasks, goals, and objectives with little direct supervision.
Ability to maintain a positive attitude in stressful situations.
Excellent problem-solving skills. (Interpret and apply basic guidelines, analyze alternatives, and implement solutions)
Demonstrates a passion for customers, chiropractic care, and FLI products.
Previous customer service/sales experience, preferred
Healthcare background, preferred.
After Hire
Knowledge of all customer service department Standard Operating Procedures.
Knowledge of all areas of Foot Levelers' goals, products, technical issues, and policies.
Education:
High school diploma or GED is required.
Post-secondary education is preferred.
Physical Requirements:
While performing the duties of this job, the employee is constantly required to sit, talk and hear.
The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 20 pounds while working in the office environment.
Vacancy expired!