Vacancy expired!
Dent Wizard Int
Contact Christine Shaw 314-592-1844
Automotive Service Writer
Daily Duties:
1.Open & close office (unlock/ lock doors,turn on/off open sign)
2. Answer phones (dispatch dealer calls to appropriate sales person, Greet customers
3.Write estimates/ sell services
4.Schedule appointments
5.Confirm next days appointments. Reschedule as needed.
6.Receive customer vehicle (always walk
vehicle to look for prior damage. Mark as needed on invoice. Sell repair on any additional dents)
7. Fill out all paperwork including customer contact information
8.Create customer folder with estimate
9.Pull vehicle around building & turn paperwork over to technician
10.Put keys in lock box
11.Communicate vehicle status with customer
12.Deliver customer vehicle (always walk car with customer to assure satisfaction)
13.Accept payment & complete paperwork
14.Complete daily retail report
Weekly Duties:
1.Submit invoices including
payment to corporate accounting
2.Complete weekly retail report & email to management
3.Create database of customers
Ongoing Duties:
1.Answer customer questions
2.Resolve complaints in a timely
manner (always inform manager of complaint & plan to resolve)
3.Actively work to increase retail business (partner with car wash, promotions with area businesses, etc.)
4.Maintain inventory of invoices, airborne envelopes, brochures, office supplies, etc. Order as needed
5.Keep files updated and office organized
Knowledge & Skills:
Vacancy expired!