Vacancy expired!
- Clearance required: Active TS/SCI with CI Poly
- Required Security + certification (If candidate does not have the certification, it must be obtained within 6 months after start date)
- The selected individual will be responsible for service desk and end user support tasks across a number of different projects.
- This position requires skills and experience in Windows system administration, user account maintenance, and IT system security standards.
- Candidate must possess ability to troubleshoot problems, automate tasks to ensure repeatability, create and follow documentation, plan effectively to complete tasks, and communicate clearly both verbally and in writing.
- The role will support full life cycle administration of Windows desktop and Cisco VOIP phone assets, troubleshooting end user problems, and fulfilling end user IT service requests.
- The selected candidate will maintain smooth operation of end user computer systems, including coordination with infrastructure and network system administrators, with a focus on user-facing activities.
- In addition to the above, the individual selected for this position will support campus personnel moves and expansion projects that affect the closed area IT infrastructure.
- Duties will primarily be performed at the listed Client location, but responsibilities will span the nationwide environment and will require remote support and system administration.
- Direct experience with Windows 10 support and Microsoft office products
- Basic access layer switch networking, patch panel, patching
- Outstanding customer service, communication and documentation skills.
- Must be team oriented with willingness to assist with any and all tasking
- Ability to effectively interact with external personnel on technical matters requiring coordination between organizations and vendors.
- Must be willing and able to provide occasional after-hours and on-call support outside of normal business hours and to perform occasional overtime work
- Must be able to travel occasionally (nominally less than 5% of work schedule)
- Ability to lift 25 lbs unassisted and access under desks and in network closets
Vacancy expired!