Vacancy expired!
- Assist the Training Team with analyzing stakeholder training needs and identifying all the nuances of the system impact on the stakeholders.
- Work with stakeholders to gather requirements for training, communication, and change management needs.
- Provide recommendations for an effective learning strategy.
- Provide input and assistance in the development of the overall training strategy and change management plans, as needed.
- Create innovative, engaging and effective instructional materials with a focus on helping people use software to complete their daily tasks.
- Materials include, but are not limited to: help videos, instructor-led training courses, user guides, tip sheets, wiki pages, informative emails, etc.
- Elicit feedback on materials and collaborate on incorporating feedback.
- Write in a user-friendly and system accurate way.
- Gain subject matter level expertise of the system and business process, through independent research and collaboration with others.
- Learn how to quickly navigate new systems, understand how they work, and translate that into user-friendly language.
- Swiftly grasp complex business processes and workflows and integrate that understanding into instructional material.
- Proactively provide feedback on tools and process improvement opportunities to internal teams.
- Write communication materials highlighting system changes, benefits, etc. to inform impacted stakeholders.
- Develop criteria for evaluating effectiveness of training activities.
- Assist in coordination, administration and follow-up of training events and the administration of surveys and reports.
- Minimum of 2 years of experience developing instructional materials, technical writing/editing, and teaching in an adult environment.
- Solid expertise using MS Office products.
- Excellent oral and written communication skills with a proficiency in writing, editing, proofreading, and formatting of user-friendly, customer-ready materials.
- Excellent presentation skills with experience or interest in providing instructor-led trainings.
- Excellent customer service, teamwork, creativity, and analytical skills.
- Familiar with a variety of Instructional Design concepts, best practices, and procedures.
- Ability to develop a basic subject-matter understanding through materials provided, individual research, and collaboration with stakeholders.
- Self-motivated and disciplined, with capacity to work on multiple priorities in a fast-paced, dynamic environment and within time constraints.
- Understanding of the software development lifecycle and ability to translate software development language into user-friendly language.
- Ability to work collaboratively with software development teams, government agency stakeholders, and creative teams.
- Experience using Vyond, Adobe Illustrator, Premiere Pro, After Effects, Photoshop, InDesign, or Audition is a plus.
- Bachelor’s degree in instructional design, educational technology or related field.
Vacancy expired!