Job Details

ID #46163914
State Virginia
City Triangle
Job type Contract
Salary USD TBD TBD
Source Softworld, Inc.
Showed 2022-10-02
Date 2022-10-01
Deadline 2022-11-29
Category Et cetera
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Help Desk Analyst

Virginia, Triangle, 22172 Triangle USA

Vacancy expired!

Help Desk Analyst

  • Secret Clearance (ability to obtain TS/SCI)
  • IAT Level II
  • Available to work 3rd shift

Job Description

Join General Dynamics IT and be a part of the team of men and women that solve some of the world's most complex technical challenges. The Navy NCIS team is searching for Help Desk Analysts to join their program in Quantico, VA.

The position is for

3 different shift work options during the periods

  • 1730-0630 Monday through Friday
  • 1730 Friday through 0630 Monday
  • all holidays
NCIS provides the DON with threat status and warnings associated with terrorist, criminal, cyber, and counterintelligence activity throughout the world. NCIS is the only DON organization that has the information and responsibility to fuse and analyze the national intelligence and law enforcement information necessary to provide these warnings.

The Information Technology Directorate (ITD) supports the NCIS core mission areas to investigate and defeat criminal, terrorist, and foreign intelligence threats by planning for and providing services through appropriate use of the people, equipment, technology, and infrastructure resources of the United States Navy and Marine Corps.

This position is part of the IT Technology Development division within the NCIS ITD organization. This position performs the following functions:

  • Initiate and resolves service request/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Basic Qualifications:

  • HS Diploma; AAS degree preferred
  • 2+ years of IT support experience
  • Required: Current DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
  • Required: Secret clearance; must be TS/SCI eligible

THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

Vacancy expired!

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