Vacancy expired!
- Secret Clearance (ability to obtain TS/SCI)
- IAT Level II
- Available to work 3rd shift
- 1730-0630 Monday through Friday
- 1730 Friday through 0630 Monday
- all holidays
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure services/incidents are completed
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
- HS Diploma; AAS degree preferred
- 2+ years of IT support experience
- Required: Current DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Required: Secret clearance; must be TS/SCI eligible
Vacancy expired!