Job Details

ID #45999711
State Virginia
City Vienna
Job type Permanent
Salary USD TBD TBD
Source Navy Federal Credit Union
Showed 2022-09-26
Date 2022-09-24
Deadline 2022-11-22
Category Et cetera
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Contact Center IVR Solution Architect

Virginia, Vienna, 22180 Vienna USA

Vacancy expired!

Job Description YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you're passionate about.

What's Important to You Is Important to UsWe're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.

Don't take our word for it.

• Military Times 2021 Best for Vets Employers• WayUp Top 100 Internship Programs• Forbes® 2021 The Best Employers for New Grads• Forbes® America's Best Employers• Newsweek Top 100 Most Loved Workplaces• 2021 People Companies that Care• Fortune Best Workplaces for Women• Fortune 100 Best Companies to Work For®• Fortune Best Workplaces for Millennials• Computerworld® Best Places to Work in IT

Basic Purpose To provide comprehensive architectural leadership in translating Navy Federal strategies into effective IT and business capabilities through the planning, design, implementation, and integration of IT systems and services. Define and drive business transformation efforts by minimizing architectural and operational risk, and by providing proven technical solutions to business challenges. Work is performed under moderate supervision.

Responsibilities:

1. Technical Leadership
• Collaborate with the Business units and technology stakeholders to provide technical solutions which meets business requirements• Continuously improve technical knowledge, gain proficiency for assigned applications, and guide project teams through design and architectural reviews• Continue to gain knowledge of industry standards, new innovations, and best practices applicable to assigned applications• Achieve architectural goals by building and maintain relationships with internal Navy Federal staff (IT and business) and external parties (vendors, etc.)• Provides technical guidance and subject matter expertise to IT staff

2. Architectural Deliverables/Responsibilities• Collaborates with stakeholders and assist in building business requirements• Produce application architecture document based on business requirements and vendor's integrations.• Presents application architecture to Design review board (DRB) and obtain approvals from board members• Collaborates with Enterprise architectures to present new technologies to Architectural review board (ARB)• Participates in technical discussions during product planning and execute entire product development lifecycle• Promotes enterprise standard guidelines, follow architectural standards, and maintain quality of application architectural documentation• Participates and provides guidance during project discovery phase and document technical decisions• Initiates project portfolio management requests by identifying technology improvements and documenting opportunities• Contributes to Rough Order of Magnitude estimates within the defined SLAs timeframe and assists with additional refined estimates• Promotes adherence to Navy Federal's defined Project Management Framework and documentation requirements• Participates in vendor selection process by creating and/or validating vendor SOWs, RFPs, software evaluations and other activities

3. Architecture Governance• Provides guidance and adhere to defined enterprise standards, application and architecture principles• Performs application design reviews of existing and new applications by considering performance, scalability, and business continuity• Approves design documentation produced by project team, conduct code review sessions, and provides feedback

Qualifications and Education Requirements:

• Experience with Voice Platform preferably Genesys GVP Genesys Multicloud CX or any other similar vendor platforms• Experience with Microsoft/Nuance Voice BOT, NLU Natural Language Integration with Genesys Platform• Must have good understanding of VoIP Technology and Voice Infrastructure concepts such as Session Initiation Protocol (SIP)• Experience with Interactive Voice Response (IVR) and Intelligent Call Routing technologies• Experience with Computer Telephony Integration (CTI) with CRM application• Must have experience with Voice Applications integration protocols such as (VXML) and Automatic Speech Recognition (ASR)• Demonstrated ability to create system architecture diagrams and documentation for review by both technical and non-technical audiences• Experience with the Java/JEE application along with REST API integrations• Proactivity communicates application design and architecture with technical teams and vendors• Demonstrate skills in exercising initiative, good judgment, and making sound technical decisions• Effective verbal, written, and interpersonal communication skills to interact with all levels of management• Ability to break down complex application requirements and propose appropriate architectural solutions• Mentor, coach and influence architecture and design group discussions• A minimum of 5-6 yrs. of application architecture experience, along with 10 years of development experience

Desired Qualifications and Education Requirements:

• Master's degree in Information Technology, Computer Science, or related field• Certification in TOGAF, COBIT, Microsoft AZURE Solution Architect, or Scaled Agile Framework (SAFe), etc• Knowledge of The Open Group Architecture Framework (TOGAF) v9• Experience with other cloud architectural to support Cloud environment• Experience with Agile methodologies

Hours: Monday - Friday, 8:00 am - 4:30 pm

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | Remote

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.

Salary: Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remaincompetitive. You are paid within the salary range, based on your experience, location and market position.

The salary range for this position is: $95,600 to $179,700 Annual Salary #LI-Remote

Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Employee Referrals

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Vacancy expired!

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