Sales Operations Specialist

Sales Operations Specialist Full Time Summary: As the Sales Operations Specialist, you manage the sales operation desk. Acting as the main focal point for external and internal customers. You are the backbone/owner of the sales process for the assigned region. A vital connection between the sales and product development teams, finance, production, quality control and customer support ensure the back office sales process is managed from end to end. Requirements:

• You don't mind a challenge or two - you are energized by challenging and diverse situations and always maintain a service-oriented approach. Understanding that no two transactions or individuals are the same, you always adapt and leverage your creative thinking to devise effective solutions.
• Manage back office sales process end to end.
• Order Management and Order Fulfillment : Quote entry; order entry and scheduling; 0rder control: pricing integrity, financial issues, etc.; RMAs and demo management ; pay Or Return management
• You implement policies and procedures: acting as the "gate keeper" of the company to make sure the orders and Sales Directors' requests follow company policies and procedures, and, to stop them if needed.
• Follow up on collections from customers
• Execution and delivery of products to customers
• Sales Operations: follow up on license renewal dates and manage renewals; be the Sales director's "right hand"; point-of-contact for customers regarding any operational/logistics issues; build and issue reports from the system to support the sales director's needs

• At least 2 years of experience as sales coordinator/sales operations
• Experienced with: Order management, shipment handling, and vast interface with sales directors and customers experience
• Systems knowledge: Sales Force (or similar CRM) knowledge a must
• Academic degree
• Advanced Excel knowledge a plus
• Fast Learner: you adapt and go
• Commitment & Accountability: Full ownership of the end-to-end back office sales process. You know that the task isn't complete until you've seen it through from start to finish. Additionally, you anticipate all your internal/external customer needs, being proactive rather than proactive
• People person & team oriented: you enjoy collaborating with team members, and, welcome the opportunity to interact with anyone
• Effective Multitasker: you are energized by shifting priorities; engaging multiple projects at once (no problem) without compromising details
• You thrive and deliver in a high-pressure environment