Job Details

ID #12359117
State Virginia
City Virginiabeach
Job type Permanent
Salary USD TBD TBD
Source Genesis10
Showed 2021-04-18
Date 2021-04-17
Deadline 2021-06-16
Category Architect/engineer/CAD
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Senior Telephony Engineer

Virginia, Virginiabeach, 23450 Virginiabeach USA

Vacancy expired!

Genesis10 is seeking Sr. Telephony Engineer for this 100% remote Direct Hire Position. Client is based in Virginia Beach, VA.

Description: The Technology Team plays a crucial role in accelerating the Company's growth through significantly improved business applications and information management leveraging a blend of technologies. The Senior Telephony Engineer will be part of a team that is responsible for managing our telephony platform. Ultimately, you will ensure our call center, back-office users and remote employees run securely and efficiently on a resilient scalable platform. The team provides both technical and functional support to business andtechnology users, vendors and our clients. A DAY IN THE LIFE In this role, you will
  • Recommending new technologies, methods to improve system efficiency and operation
  • Streamline and modernizing all aspects of infrastructure - build, manage and improve day to day
  • Create, update and adhere to policies and procedures that will align with the strategic objectives of the organization.
  • Mentor junior level engineers
  • Partner with the technology and business leaders to identify and implement technology solutions to improve business results.
  • Daily ticket queue resolutions, monitoring and health check-in and reporting
  • Working Daily with business to fulfill all needs
WHO YOU ARE You possess:
  • Ability to negotiate IT Telephony's priorities and release with business stakeholders and engineering
  • Ability to work in a collaborative team environment
  • Ability to build, grow and lead Telephony team
  • Ability to influence and drive cross-functionally at all levels and leads multiple high priority projects
  • Excellent troubleshooting skills
  • Good verbal and written skills
  • Knowledge of emerging trends in technology and mortgage industry

Responsibilities: Senior Telephony Engineer is responsible for all telephony infrastructure and implementing complex projects including:
  • Utilize logical problem solving to find creative solutions to problems in the environment on a broad scale.
  • Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and Client devices
  • Work with stakeholders and other technical teams to collect business and technical requirements and design / deliver enterprise level solutions.
  • Create and update technical documentation of operating procedures as needed.
  • Serve as a technical expert for Tier 1/2/3 support groups.
  • Collaborate and communicates with architects with internal departments and vendor partners.
  • Own and lead discussions in business and technical information technology solution implementations, upgrades, enhancement and conversions. Recommend solutions as appropriate.
  • Support IT goals and objectives including measures and projects.
  • Provide problem solving leadership based on experience with the technology.
  • Act as a senior member of the Telephony Support Team in providing timely and efficient support to assigned operations; coordinate day-to-day operations, run projects and assign tasks to tier 1/2/3 engineers.
  • Take complex information and present it in a clear, concise manner and be able to explain it further if required.
  • Collaborate in assessing current and expected communications needs, configuration, maintenance, optimization and documentation of the Telephony infrastructure.
  • Follow and apply configuration and security standards and policies within a defined Change Management process.
  • Assist with implementing solutions for hardware and software. Implement common preventive maintenance practices for hardware and software.
  • Ensure that system improvements and changes are implemented correctly and completely and monitor all effects of the modifications.
  • Establish/recommend policies on system use and services.
  • Perform common administrative tasks.
  • Deployment and support of enterprise software including third-party and in-house applications.
  • Acts as an escalation point for enterprise IT staff for Telephony platform issues and Corporate IT standards.

Requirements:
  • Minimum of 10+ years direct experience with VoIP administration and maintenance, supporting mid-sized company with 75+ million revenue
  • 8+ years' experience with Contact Center Technologies
  • 10+ years hands on experience in troubleshooting, performance tuning, and problem resolution
  • Ability to understand complex network topologies, NAT traversal, Firewalls, Information Security, troubleshoot packet loss and delay, jitter, CODECs
In-depth knowledge of the Genesys PureConnect Platform, including:
  • Environment management in Interaction Administrator
  • Interaction flow development in Interaction Attendant
  • Customizations through Handlers
  • Experience with PureConnect APIs and SDKs
  • Familiar with PureConnect database
  • Environment Upgrades
  • Switchover Management
  • Fluent in Transact-SQL and Powershell
  • Certified in Genesys and able to open trouble tickets
  • Comfortable being a liaison between business needs and technology capabilities.
  • Proven ability to multi-task between operational and project related work efforts
  • Can work during non-working hours and/or weekends when required to support on-call, maintenance windows or emergency
  • Demonstrated ability to seek out existing or emerging industry practices when solving business and technology problems
  • Ability to interact with users of varying levels of technological understanding
  • Strong documentation skills working with business and technical requirements
  • Experience in defining and documenting technology processes and solutions
  • Strong verbal and written communication skills
  • Strong organizational skills with attention to detail
  • Ability to prioritize work and approach tasks with a sense of urgency
  • Ability to work independently and as a team and manage multiple projects efficiently
  • Effective in a fast pace environment, enjoys working in teams, and is a self-starter/motivator

Desired Skills:
  • Visio skills preferred

W2 Status: Only W2 candidates will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10: Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V" #DIG10-DA

Vacancy expired!

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