Dekstop Support Technician

DescriptionThe Field Engineer is responsible for providing intermediate to expert level support at each client site to install, support, upgrade and maintain client’s hardware and software.If interested APPLY NOW! Or Send your most up to date resume to daryl.howell@rht.comPrimary Responsibilities:Work in a cohesive manner with Service Desk personnel and other Field Technicians to resolve all issues quickly and accurately.Requires daily travel in local client markets (100%) with occasional travel to other markets around the country to assist with project surveys and deployments.If interested APPLY NOW! Or Send your most up to date resume to daryl.howell@rht.comDetailsDaily Tasks:Monitor ticket queue in Auto Task for escalated tickets from the service desk regarding issues that could not be fixed remotelySchedule service calls directly with end users and add to dispatch calendar in Auto TaskContact client/end user for ticket status update and confirm onsite availability of end user to troubleshoot issue and complete ticketAnswer user inquiries regarding computer software or hardware operation to resolve problemsProvide excellent customer service and attention to client needs, utilize all available resources to complete tasks with 100% satisfactionDrive from site to site to complete service calls within assigned market while adhering to the company vehicle policyUpdate tickets in real-time with troubleshooting notes, resolutions, and next stepsMeet or Exceed Service Level Agreement (Next Day Response) for all service callsTroubleshoot PC, Printer, and fax issuesRe-image PCs when operating system corruption is determinedTroubleshoot issues with networking equipment (switches, routers, data drops, wireless access points and other hardware)Work with vendors to resolve software and hardware issuesInteract positively and detail oriented with all clientsDeploy IT hardware such as computers, printers, servers, switches, routers, monitors, and other peripheralsPerform site surveys for wireless coverage, drop locations, building moves/expansions, and project preparationParticipate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.Participate in short and/or long-term projects assigned by Project Manager which may involve long duration's of overnight stay.Load and unload automobiles of equipment, PC’s and other hardwareAssist end user with issues that come up onsiteRequired Knowledge: Windows, Client Operating Systems, Windows Server Operating Systems, Cisco Wireless AP, General software installation and troubleshooting, PC Hardware, PC Peripherals, DMS setup and troubleshooting, Body Shop software, Parts hardware, VPN, Security Cameras, Alarm Systems, Mobile Device setup and troubleshooting, Cabling (creating, punching, tracing, new runs), T-1 cutovers, A/V Hook up, Profiles troubleshooting, Accounting software, Terminal services, Antivirus, CRM, Microsoft Office Software, General Office Productivity software, MAC, F & I Software, Physical and Electronic Fax setup and troubleshooting, Printer Setup and troubleshooting, Server room cleanups,If interested APPLY NOW! Or Send your most up to date resume to daryl.howell@rht.comRequirementsThe Field Engineer is responsible for providing intermediate to expert level support at each client site to install, support, upgrade and maintain client’s hardware and software.If interested APPLY NOW! Or Send your most up to date resume to daryl.howell@rht.comPrimary Responsibilities:Work in a cohesive manner with Service Desk personnel and other Field Technicians to resolve all issues quickly and accurately.Requires daily travel in local client markets (100%) with occasional travel to other markets around the country to assist with project surveys and deployments.If interested APPLY NOW! Or Send your most up to date resume to daryl.howell@rht.comDetailsDaily Tasks:Monitor ticket queue in Auto Task for escalated tickets from the service desk regarding issues that could not be fixed remotelySchedule service calls directly with end users and add to dispatch calendar in Auto TaskContact client/end user for ticket status update and confirm onsite availability of end user to troubleshoot issue and complete ticketAnswer user inquiries regarding computer software or hardware operation to resolve problemsProvide excellent customer service and attention to client needs, utilize all available resources to complete tasks with 100% satisfactionDrive from site to site to complete service calls within assigned market while adhering to the company vehicle policyUpdate tickets in real-time with troubleshooting notes, resolutions, and next stepsMeet or Exceed Service Level Agreement (Next Day Response) for all service callsTroubleshoot PC, Printer, and fax issuesRe-image PCs when operating system corruption is determinedTroubleshoot issues with networking equipment (switches, routers, data drops, wireless access points and other hardware)Work with vendors to resolve software and hardware issuesInteract positively and detail oriented with all clientsDeploy IT hardware such as computers, printers, servers, switches, routers, monitors, and other peripheralsPerform site surveys for wireless coverage, drop locations, building moves/expansions, and project preparationParticipate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.Participate in short and/or long-term projects assigned by Project Manager which may involve long duration's of overnight stay.Load and unload automobiles of equipment, PC’s and other hardwareAssist end user with issues that come up onsiteRequired Knowledge: Windows, Client Operating Systems, Windows Server Operating Systems, Cisco Wireless AP, General software installation and troubleshooting, PC Hardware, PC Peripherals, DMS setup and troubleshooting, Body Shop software, Parts hardware, VPN, Security Cameras, Alarm Systems, Mobile Device setup and troubleshooting, Cabling (creating, punching, tracing, new runs), T-1 cutovers, A/V Hook up, Profiles troubleshooting, Accounting software, Terminal services, Antivirus, CRM, Microsoft Office Software, General Office Productivity software, MAC, F & I Software, Physical and Electronic Fax setup and troubleshooting, Printer Setup and troubleshooting, Server room cleanups,If interested APPLY NOW! Or Send your most up to date resume to daryl.howell@rht.comTechnology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: DOELocation: Virginia Beach, VADate Posted: January 17, 2020Employment Type: TemporaryJob Reference: 04310-9502409131Staffing Area: Technology