Vacancy expired!
- Answer incoming calls and requests, troubleshoot, solve problems, and provide resolution to supported users within the contracted scope of support for each client.
- Process and document user interactions using supplied ticketing system, knowledge base and other resources
- Help users with software and login issues
- Perform failure analysis to evaluate all processes and diagnose all software systems
- Serve as liaison between helpdesk and desktop support
- Troubleshoot and assist with a variety of issues on both PC, iPad, and iPhone
- Perform root cause analysis
- Remote software installs
- Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a supervisor, or other support areas within the team, i.e., Hardware Liaison, Technical Liaison, etc.
- Respond to miscellaneous request and research from internal staff as directed by the Supervisor.
- Attend job related training
- Complete Weekly Personal Time Watch
- HS Diploma or equivalent
- PC Hardware
- Mobile device usage, configuration, and troubleshooting (Apple and Android)
- Windows 10 usage, configuration, and troubleshooting
- Remote Support Tools
- Basic Networking knowledge (Wi-Fi and ethernet)
- Active Directory
- Software Installation
- Microsoft Office (Excel, Word, PowerPoint, Outlook) troubleshooting and usage in a corporate environment.
- Critical thinking
- Customer service orientated
- Detail oriented
- Technical troubleshooting
- Active listening
- Ability to communicate technical information to a non-technical audience
- Self-motivated
Vacancy expired!